Marienne Bravo
ESL Teacher
서울특별시 송파구 올림픽로34길 5-14
Summary
Highly skilled Shift Lead Supervisor with 16 years of experience supervising, training, and directing employees. Resourceful, TEFL certified and committed to delivering exceptional learning experiences. Hardworking and passionate job seeker with superb communication and organizational skills. Ready to help team achieve goals.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Shift Supervisor
Starbucks Coffee
06.2009 - 09.2023
- Served as liaison between employees and upper management, effectively facilitating communication that bridged any existing gaps.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bank Teller
Wells Fargo
10.2017 - 06.2019
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Assisted with training of new tellers on policies and procedures.
Barista
Starbucks Coffee
07.2007 - 05.2009
- Made and served café beverages and food items with focus on speed, quality and consistency.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Science - Nursing
STI College
Cebu City, Philippines 05.2001 -
Skills
ESL teaching methods
Extensive English grammar knowledge
Teamwork and Collaboration
Adaptability and Flexibility
Cross-cultural communication
Multitasking Abilities
Certification
TEFL Certification
Timeline
TEFL Certification
04-2024
Bank Teller
Wells Fargo
10.2017 - 06.2019
Shift Supervisor
Starbucks Coffee
06.2009 - 09.2023
Barista
Starbucks Coffee
07.2007 - 05.2009
Bachelor of Science - Nursing
STI College
05.2001 -