Collin Marshall
APO
Summary
Proven leadership, operational excellence and organizational development skills. Seeking to utilize skills to contribute to a dynamic organization's operations.
Overview
9
9
years of professional experience
Work History
Official Postal Clerk
United States Postal Service, USPS
10.2023 - Current
- Hours per week: Active Duty Army (40 Hours).
- Prepared and maintained accurate records of PS Form 3849, 3883 and 3877s.
- Not only processed incoming mail but transmitted information to United States Postal Service (USPS) and Military Postal Service (MPS) using Automated Military Postal System (AMPS).
- Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
- Updated and maintained unit mailing lists and official postal clerk records.
- Enhanced unit customer satisfaction through timely and accurate mail distribution within organization.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills by working alongside Korean General Schedule co-workers.
Finance Postal Clerk
United States Postal Service, USPS
07.2023 - 10.2023
- Hours per week: Active Duty Army (40 Hours).
- Weighed letters, packages, and calculated costs based on classification, weight, and destination.
- Processed money orders, cashier's checks, and other financial transactions with precision and attention to detail.
- Contributed to decreased wait times by quickly serving customers at counter during high volume periods.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Upsold postal services like insurance and tracking.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Enhanced customer satisfaction by efficiently processing and distributing mail to appropriate terminals and destinations.
In/Out-Processing Postal Clerk
United States Postal Service, USPS
01.2023 - 06.2023
- Hours per week: Active Duty Army (40 Hours).
- Compiled customer information into Automated Military Postal System (AMPS) using DA Form 3955 and DD Form 2262 to insure mail is received and delivered properly.
- Accurately organized and maintained DA Form 3955, DD Form 2262, 2258, 2263 and PS Form 3801s in compliance with Military Postal Service (MPS) / United States Postal Service (USPS) regulations and guidelines.
- Worked effectively utilizing knowledge of Standard Operating Procedures (SOP) for in-processing and out-processing service members, retirees, government contractors and civilians.
- Mechanically maintained more than 13,000 post office boxes to insure security of all customer mail.
- Monitored performance of junior team members and offered guidance to support overall effectiveness of the department.
- Identified potential discrepancies or errors in address information, reducing returned mail rates significantly.
- Trained new employees on postal procedures, regulations, and company policies leading to smoother onboarding process.
- Gained extensive knowledge in data entry, analysis and reporting utilizing Automated Military Postal System (AMPS).
- Acted as team leader in work environment, delegating tasks and providing feedback to co-workers to enhance operational effectiveness.
Unit Mail Room Non-Commissioned Officer In Charge
1st Signal Brigade
04.2020 - 01.2023
- Hours per week: Active Duty Army (65+ Hours).
- Oversaw and coordinated all aspects of mail room operations, ensuring accurate and timely processing and distribution of incoming and outgoing mail.
- Designed and executed training plans for new personnel, ensuring they acquired essential knowledge of postal operations and regulations in order to perform their duties effectively.
- As a subject matter expert, ensured that all aspects of the mail room were compliant with Military Postal Service (MPS) regulations in order to pass all inspections by the Main Post Office.
- Managed allocation of unit resources, optimizing budgetary planning and minimizing waste.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Recognized for exceptional leadership skills, receiving multiple commendations for outstanding performance as the Non-Commissioned Officer In Charge.
- Prepared and delivered reports and briefings to the Brigade Command Team in order to develop and execute plans.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit postal operations.
- Planned and coordinated scheduled hours for subordinates in order to maintain seamless flow of operations.
- Efficiently relocated and updated mailing addresses of more than 6,000 customers within a tight four month unit deadline, utilizing minimal manpower.
Unit Postal Clerk
1st Signal Brigade
04.2019 - 04.2020
- Hours Per Week: Active Duty Army (40 Hours).
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Consistently met deadlines even under high-pressure circumstances while maintaining positive attitude amongst coworkers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Ensured safe transportation of mail by carefully loading and unloading vehicles according to postal regulations.
- Exercised leadership capabilities by successfully motivating and guiding peers in everyday operations.
- Passionate about continuously learning and committed to self improvement leading to improvements in operation effectiveness.
Network Operations Specialist
United States Army
12.2018 - 04.2019
- Hours Per Week: Active Duty Army (40+ Hours).
- Conducted thorough analyses of existing systems to identify areas for improvement, leading to enhanced operational effectiveness.
- Developed comprehensive documentation of network systems and procedures to facilitate knowledge sharing among team members.
- Trained junior team members on best practices in network operations, fostering professional growth within department.
- Diagnosed and executed resolution for network and server issues that transpired amongst the unit.
25Q Multichannel Transmission Systems Operator
United States Army
05.2017 - Current
- Hours Per Week: Active Duty Army (40+ Hours).
- Increased team readiness by providing comprehensive training on operation and maintenance of multichannel transmission systems.
- Coordinated efforts with other teams to establish effective communication links during joint operations.
- Streamlined processes for efficient equipment setup, reducing deployment time in the field.
- Ensured reliable network connectivity for military operations through diligent monitoring and troubleshooting of transmission equipment.
- Improved overall system performance by conducting regular inspections and performing necessary repairs on multichannel transmission equipment.
- Served as subject matter expert on multichannel transmission systems within unit, providing guidance and support to peers as needed.
- Assisted with development and implementation of standard operating procedures for managing multichannel transmission systems.
Tricaster Operator
NBA D-League
05.2016 - 05.2017
- Hours per week: 8-10 hours per game.
- Enhanced viewer experience by ensuring smooth and accurate broadcast operations.
- Contributed to high-quality broadcasts by collaborating with production teams on audio and video content.
- Coordinated with engineers and producers to ensure effective operation of broadcast systems.
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Elevated audience engagement through precise execution of special effects during live broadcasts.
- Delivered timely and accurate closed captioning services, improving accessibility for viewers.
- Sustained seamless broadcast operations during periods of high demand, such as breaking news events or live sports coverage, demonstrating adaptability and professionalism under pressure.
- Played a key role in live event coverage, coordinating camera feeds and audio inputs for real-time transmission.
- Coordinated closely with producers, directors, talent, and crew members on set during live productions for optimal results across multiple departments.
Marketing Team Graphic Designer
Texas Legends
05.2015 - 05.2017
- Hours per week: 40 hours.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
- Provided creative direction on photoshoots to ensure alignment with overall campaign themes and objectives.
- Created original artwork for range of print, web and video projects.
- Utilized typography techniques to create compelling designs.
- Applied color theory and composition techniques to construct appealing designs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Education
High School Diploma -
North Forsyth High School
Cumming, GA05.2015
Skills
- Problem-solving skills
- 50 wpm Typing Speed
- Regulatory Compliance
- Document Control
- Expenses tracking
- Customer Relationship Management (CRM)
- Employee Coaching and Mentoring
- Verbal and written communication
- Cross-Functional Teamwork
Additional Information
- Security Clearance: Secret
- United States Citizen
- Valid United States Drivers License
- Valid United States Passport
References
- James Groff, Superintendent Postal Operations, US ARMY USAG
(315) 757-3612 – james.a.groff.civ@army.mil - Postal Superintendent - Demetrius Palmer, Postmaster, US ARMY IMCOM
(315) 757-3606 – demetrius.j.palmer.civ@army.mil – Main Post Office Postmaster - Anne-Marie Wiersgalla, Chief Of Staff, 8th Army
anne-marie.r.wiersgalla.mil@army.mil – Brigade Commander - Jay High, Sergeant Major, US CENTCOM CCJ6
jay.a.high.mil@army.mil@army.mil – Command Sergeant Major
Timeline
Official Postal Clerk
United States Postal Service, USPS
10.2023 - Current
Finance Postal Clerk
United States Postal Service, USPS
07.2023 - 10.2023
In/Out-Processing Postal Clerk
United States Postal Service, USPS
01.2023 - 06.2023
Unit Mail Room Non-Commissioned Officer In Charge
1st Signal Brigade
04.2020 - 01.2023
Unit Postal Clerk
1st Signal Brigade
04.2019 - 04.2020
Network Operations Specialist
United States Army
12.2018 - 04.2019
25Q Multichannel Transmission Systems Operator
United States Army
05.2017 - Current
Tricaster Operator
NBA D-League
05.2016 - 05.2017
Marketing Team Graphic Designer
Texas Legends
05.2015 - 05.2017
High School Diploma -
North Forsyth High School
Similar Profiles
Richard GaryRichard Gary
Mail Carrier at United States Postal Service, USPSMail Carrier at United States Postal Service, USPS
Nickolas Piazza Sr.Nickolas Piazza Sr.
Executive Plant Manager Major at United States Postal Service, USPSExecutive Plant Manager Major at United States Postal Service, USPS
Stephanie McNaughtonStephanie McNaughton
Postmaster/Clerk at United States Postal Service, USPSPostmaster/Clerk at United States Postal Service, USPS