Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Mary Acheaw

Kumasi

Summary

Organized Patient Service Representative with 1years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2years of relevant work experience to your team.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Representative

Holy Family Medical Center
11.2023 - 03.2024
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.

Healthcare Support Worker

Agogo Government Hospital
06.2023 - 11.2023
  • Enhanced patient comfort by providing compassionate and attentive care during their hospital stay.
  • Assisted healthcare professionals with various medical procedures, ensuring efficient and accurate treatment delivery.
  • Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.

Health Educator

Agogo Government Hospital
01.2023 - 05.2023
  • Improved community health by developing and implementing targeted educational programs.
  • Raised awareness of public health issues through organizing workshops, seminars, and presentations.
  • Enhanced patient outcomes by providing one-on-one counseling on health behaviors and disease management.
  • Collaborated with healthcare professionals to create comprehensive patient education materials for various medical conditions.
  • Increased participation in wellness programs by creating engaging marketing campaigns and promotional materials.

Healthcare Assistant

Agogo Government Hospital
05.2022 - 12.2022
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
  • Assisted nurses in administering medications, monitoring vital signs, and documenting patient progress for better treatment outcomes.
  • Provided emotional support to patients and families, fostering a positive environment conducive to healing and recovery.
  • Maintained a clean and safe environment for patients by adhering to infection control protocols and performing routine sanitation tasks.

Health Communications Intern

Agogo Government Hospital
02.2020 - 02.2021
  • Enhanced public understanding of health topics by creating engaging and informative content for various platforms.
  • Assisted in the development of targeted health communication campaigns to increase awareness and promote behavior change.
  • Conducted research on health trends and issues to inform content creation and messaging strategies.
  • Collaborated with cross-functional teams to develop cohesive and effective communication materials for diverse audiences.
  • Developed relationships with key partners in public health organizations to strengthen collaborative efforts in promoting wellness initiatives.
  • Monitored emerging public health concerns to ensure timely dissemination of accurate information to target audiences.

Education

Bachelor of Science - Nursing

Presbyterian University Ghana
Asante Akyem Agogo
05.2024

High School Diploma -

Tepa Senior High School
Ahafo Ano South - Ashanati
06.2017

Skills

  • Insurance Verification
  • Call center experience
  • Stress Tolerance
  • Patient confidentiality
  • Medical terminology knowledge
  • Appointment Scheduling
  • Healthcare industry understanding

Timeline

Healthcare Customer Service Representative

Holy Family Medical Center
11.2023 - 03.2024

Healthcare Support Worker

Agogo Government Hospital
06.2023 - 11.2023

Health Educator

Agogo Government Hospital
01.2023 - 05.2023

Healthcare Assistant

Agogo Government Hospital
05.2022 - 12.2022

Health Communications Intern

Agogo Government Hospital
02.2020 - 02.2021

Bachelor of Science - Nursing

Presbyterian University Ghana

High School Diploma -

Tepa Senior High School

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Mary Acheaw