Maryann Seung
Customer Service Specialist
Summary
Passionate and growth focused Customer Communication Specialist with 6+ years' experience from diverse settings. Quality professional with strong background in process improvement, quality assurance, and regulatory compliance. Dependable and versatile, adept at driving team collaboration and delivering measurable outcomes.
Overview
11
11
years of professional experience
Work History
Teacher and Manager
Pauline English Academy
05.2024 - 05.2025
- Develop strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
- Maintain records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey and goals
Commercial Quality Specialist
Janssen Korea
04.2022 - 12.2022
Commercial Quality Specialist
Janssen Korea
04.2019 - 04.2021
- Review Product Quality Complaint entries and plan case closures accordance to SOP timeline, making reports for the investigation and fulfill required needs
- Provide reasonable answers regards to requested inquires with corrective action demonstrated
- Analyze complaint trend for the statistical business evaluation monitoring and plan preventive action
- Reconcile events and cases with related stakeholders for GxP consistency and to oversight their activities
- Participate in regular global PQC meetings to share trends, making escalation and discussion for improvements
- Take LOC lead in the global projects for Training System Migration and Training Matrix Reconstruction, participating in global meetings for project harmonization
- Responsible for Quality Management System, ensuring local SOPs are rooted with Global and reflects local regulations and legislation changes
- Monitor product retrieving flow once sample return is activated and communicate with 3PL and warehouse for its safe delivery
- Make oversea shipment deliveries for the retrieved sample to be investigated and monitor the progress
- Make reimbursement request on behalf of the customer and approach complainant regards to payment back
RA/QA Specialist
Upine Med Co. Ltd.
11.2016 - 01.2018
- Plan and monitor annual regulatory performances and communicate with overseas manufacturing site for product license management
- Control and review product license and update accordance to the recent regulatory changes
- Report product Quality Issues to global manufacturers and discuss Investigation Analysis as per CAPA
- Closely oversight QC and product management including storage room monitoring as per scheduled under Quality Plan
Medical Device Certification
Korea Testing and Research Institute (KTR)
10.2014 - 09.2016
- Support GMP auditors with document review and communicate closely with HA/MFDS in relation to ongoing cases
- First time review GMP submitted dossier to confirm the eligibility for ISO 13485
- Consult clients with requirements for KGMP Medical Device Certification and responsible of the payment
Education
Bachelor of Social Work -
University of Western Sydney
Australia08-2014
Bachelor of Social Work -
University of Auckland
New Zealand02-2009
NCEA Level 1 – 3 -
Rangitoto College
New Zealand11-2007
Skills
Customer satisfaction
Quality metrics
Correction action planning
Verbal and written communication
Documentation and reporting
Teamwork and collaboration
Other Experiences
Richmont Korea Ltd. // May 2025 // Translator and Interpreter
- Provide translation of Delvaux’s internal training material from English to Korean
- Provide oral interpretations for clients during training session, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and training instructor by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Bankstown Hospital, Australia // Jun 2013 - Nov 2013 // Intern Social Worker
- Establish approachable goal and progress plan that assures patient’s safe discharge from the hospital at fulfilled needs of each multidisciplinary team
References
- Sunjung, Park / CQ Director, Janssen Korea
spark54@its.jnj.com / 010-3239-4568
- Jungmi, Wi / RA Director, Janssen Korea
jwi@its.jnj.com / 010-6236-8548
Timeline
Teacher and Manager
Pauline English Academy
05.2024 - 05.2025
Commercial Quality Specialist
Janssen Korea
04.2022 - 12.2022
Commercial Quality Specialist
Janssen Korea
04.2019 - 04.2021
RA/QA Specialist
Upine Med Co. Ltd.
11.2016 - 01.2018
Medical Device Certification
Korea Testing and Research Institute (KTR)
10.2014 - 09.2016
Bachelor of Social Work -
University of Western Sydney
Bachelor of Social Work -
University of Auckland
NCEA Level 1 – 3 -
Rangitoto College
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