Dynamic Health and Safety Officer with a proven track record at PTCL, enhancing workplace safety through rigorous inspections and proactive risk assessments. Skilled in accident investigation and fostering teamwork, I successfully implemented emergency response plans, significantly improving safety culture and compliance with OSHA standards. Committed to continuous improvement and employee health promotion.
Overview
2023
2023
years of professional experience
4
4
Languages
Work History
Health and Safety Officer
PTCL
Improved workplace safety measures by conducting regular inspections and risk assessments.
Enhanced emergency preparedness with thorough evacuation plans and drills.
Promoted a culture of safety awareness among employees through educational initiatives and presentations.
Implemented a proactive approach to hazard identification by regularly evaluating work processes and equipment for potential risks.
Security Manager
Al Dafra Solar Power Plant
03.2022 - 02.2023
Managed a team of security personnel, providing regular training for improved performance and professional growth.
Oversaw team of security officers and managed scheduling and performance evaluations.
Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
Improved response time to incidents by developing effective communication protocols within the security team.
Investigated incidents and wrote reports.
Conducted drills to keep security staff on alert and proficient with established plans.
Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
Kept team compliant with security protocols and appearance standards.
Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
Coordinated protective service operations with other emergency response agencies.
Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
Hotel Supervisor
Sofitel Hotel
02.2021 - 04.2022
Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
Monitored budget expenditures closely, identifying areas for cost-saving initiatives without compromising service quality or guest satisfaction rates.
Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
Increased customer retention through exceptional service and timely resolution of issues.
Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
Ensured compliance with safety regulations, conducting routine inspections of facilities and equipment for potential hazards.
Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
Oversaw inventory management, minimizing waste and optimizing cost control measures.
Negotiated vendor contracts for supplies and services, obtaining favorable terms while maintaining quality standards.
Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
Cultivated a professional atmosphere among staff members by enforcing adherence to company policies and procedures.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Increased customer service ratings through personable service.
Monitored and evaluated performance of personnel to confirm compliance with standards.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Sales Executive
Sephora
03.2020 - 05.2021
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Nebosh, Iosh, Osha - Occupational Health And Safety
Wish World Institute
Islamabad Pakistan
04.2018
Skills
Accident investigation
Visa Type
G-1 with work permission from Immigration
Timeline
Security Manager
Al Dafra Solar Power Plant
03.2022 - 02.2023
Hotel Supervisor
Sofitel Hotel
02.2021 - 04.2022
Sales Executive
Sephora
03.2020 - 05.2021
Health and Safety Officer
PTCL
Nebosh, Iosh, Osha - Occupational Health And Safety