MIJI LEE

# Program Manager / Subject Matter Expert
# Aug 2024 – Mar 2026

# Led organization-wide Salesforce CRM implementation to modernize customer engagement and operational workflows.

# Key Contributions

• Led global–local Fit/Gap analysis aligning global CRM standards with Korea-specific business requirements
• Gathered and structured 200+ user stories to build a prioritized Agile product backlog
• Facilitated enterprise workshops and UAT sessions involving 100+ stakeholders across departments
• Designed marketing automation journeys improving campaign segmentation and reducing manual processes by 80%
• Led data migration strategy including legacy data cleansing and consolidation achieving 98% data accuracy
• Implemented Jira-based Agile workflows including automation rules and role-based access management
• Delivered the program successfully within planned schedule through proactive risk and dependency management

# Technologies

Salesforce CRM, Salesforce Marketing Cloud, MS SQL, Jira, Tableau, Slack

# Project Manager
# Jan 2024 – Jan 2025

# Led internal analytics initiatives to improve reporting efficiency and enable data-driven decision making.

# Key Contributions

• Reorganized enterprise data workflows improving reporting efficiency by approximately 30%
• Automated manual reporting processes reducing preparation time from 2 days to 0.5 day
• Built Tableau dashboards for campaign monitoring and donor analytics
• Supported 20+ monthly analytics requests for internal stakeholders
• Redesigned global KPI reporting frameworks aligned with HQ data standards

# Technologies

SQL, Tableau, Excel

# Renewal PM / Development PM / Operations PM
# Feb 2010 – Aug 2024

# Led the full lifecycle development and continuous optimization of the official UNICEF Korea website.

# Key Contributions

• Managed end-to-end project lifecycle including planning, vendor coordination, development oversight, and platform operations
• Improved MyPage personalization increasing average user engagement time by 20%
• Optimized donation journey increasing recurring payment success rate by 70%
• Implemented SEO optimization and analytics integration increasing organic traffic by 60%
• Led A/B testing initiatives and data-driven UX improvements
• Built operational monitoring dashboards using Google Tag Manager and Tableau

# Technologies
HTML, React, Java/Spring, Google Analytics, Tag Manager, Tableau, Git, Slack

# Implementation PM / Operations Manager
# May 2014 – Jan 2018

# Led organization-wide transition from manual approval processes to a digital workflow system.

# Key Contributions

• Led system design, cross-department interviews, policy definition, and user acceptance testing
• Reduced paper usage by 80% and approval processing time by 60%
• Achieved 95% organization-wide adoption

# Technologies
MS SQL, Java, JavaScript, iOS

# Implementation PM / Developer
# Jan 2010 – Jan 2018

# Developed internal digital platforms supporting HR and administrative operations.

# Key Contributions

• Integrated attendance, HR, and internal administrative systems into a web-based intranet platform
• Developed operational dashboards using Tableau
• Automated more than 60% of manual internal processes

# Technologies
MS SQL, Classic ASP, Tableau

# Developer
# Feb 2008 – Oct 2012

# Developed and maintained a large-scale donor management system supporting approximately 400,000 donors.

# Key Contributions

• Designed system architecture and modules using C++ and MFC
• Implemented new functionality based on feedback from fundraising teams
• Collaborated closely with business users to improve operational workflows

# Technologies
C++, MFC, VC++, MS SQL

Worked on telecom systems supporting SK Telecom and KT network operations.

# Projects

• SKT WiBro network management system web client development
• KT ICIS development and project management tool system maintenance
• KT WiBro sales management system feature development

# Technologies
C++, Oracle