Mijin Lee
Osan,45
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
UPM Raflatac
02.2022 - Current
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted with month-end closing procedures by preparing necessary reports and reconciliations related to invoicing activities.
Staff Member
Lotte Cultureworks
11.2018 - 02.2022
- Listened to customer needs and desires to identify and recommend optimal products for sales increase
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed inventory of supplies and materials for sales
- Improved decision-making processes with accurate data analysis and visualization techniques.
Education
Bachelor of Arts - Classical Vocal Music
Dankook University
Yongin-si, South Korea08.2018
Skills
- Computer Proficiency
- Order documentation
- Administrative Support
- Good communication skills
- Data Collection
- Shipping procedures understanding
- Customer Account Management
- Customer Relationship Management (CRM)
- Order Fulfillment
- Order and Refund Processing
- Microsoft Office
Timeline
Customer Service Specialist
UPM Raflatac
02.2022 - Current
Staff Member
Lotte Cultureworks
11.2018 - 02.2022
Bachelor of Arts - Classical Vocal Music
Dankook University
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