Mila Choi
Bucheon-si
Summary
I am a responsible and conscientious worker.
As an Airbnb account agent within Ubase, support and consultation services for inquiries from hosts and guests at home and abroad. With 4 months of general inquiries and 10 months of trip support experience, it has been awarded excellent performance during the peak season.
Experience in carrying out travel-related CS work, providing support and assistance by doing our best to solve problems and various related inquiries of users in difficult situations. Based on the experience of living abroad (1997-1998, Edmonton, Canada) and travel experiences in many countries around the world, I was able to provide direct help with various problems encountered when traveling abroad.
Joined the help desk team at Hana Tour headquarters under the Korea Employment Information Service and worked on various travel-related reservation consultations and travel-related customer support.
With travel-related business experience, I support the reception and handling of complaints or inquiries received by customers while traveling abroad. I am doing my best in the service work of customer support so far.I think service work is a good fit for me because I have basic skills and experience in problem-solving ability to listen to customers' requests in various situations and help as much as possible.
While working on Airbnb user support and consultation related to travel experiences in 26 countries around the world, there were times when I was embarrassed and difficult.
Based on my love of travel and my kind personality, I worked as a travel agent-related consultant in the HanaTour Help Desk Team, and tried my best to help customers, thinking of various issues related to travel as if it were my own.
Experience in carrying out travel-related CS work, providing support and assistance by doing our best to solve problems and various related inquiries of users in difficult situations. Based on the experience of living abroad (1997-1998, Edmonton, Canada) and travel experiences in many countries around the world, I was able to provide direct help with various problems encountered when traveling abroad.
Joined the help desk team at Hana Tour headquarters under the Korea Employment Information Service and worked on various travel-related reservation consultations and travel-related customer support.
With travel-related business experience, I support the reception and handling of complaints or inquiries received by customers while traveling abroad. I am doing my best in the service work of customer support so far.I think service work is a good fit for me because I have basic skills and experience in problem-solving ability to listen to customers' requests in various situations and help as much as possible.
While working on Airbnb user support and consultation related to travel experiences in 26 countries around the world, there were times when I was embarrassed and difficult.
Based on my love of travel and my kind personality, I worked as a travel agent-related consultant in the HanaTour Help Desk Team, and tried my best to help customers, thinking of various issues related to travel as if it were my own.
My strengths are my ability to listen and empathize, and I have a lot of patience. Based on many years of CS work experience, I will do my best in the given task and sincerely appreciate my position.
If you give me a chance to work for you, I will do my best to provide a satisfactory experience for users with my experience and creative solution skills. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.
Overview
5
5
years of professional experience
Work History
Employee Service Representative
CSLEE CO,.Ltd
Seoul
01.2023 - 05.2023
- Maintained documentation in [System] to track inquiries and resolutions at each stage.
- Supported employees dealing with complex situations by understanding needs and organizing satisfactory resolutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Associate
Transcosmos Korea Co., Ltd(Apple Store)
Seoul
02.2020 - 12.2022
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Greeted customers to determine wants or needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Help Desk Support Specialist
KBS JOB Co.,Ltd(HANA Tour)
Seoul
02.2019 - 01.2020
- Supported customers with password resets and account customization.
- Assisted customers with instructional support and product troubleshooting.
- Collaborated with customer service and sales colleagues to resolve issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Customer Service Specialist
UBASE Co,,Ltd(AirBnB)
Bucheon
08.2018 - 11.2019
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
Education
BBA - Law (Pre-Law)
02.1993
Skills
- Customer Service
- Problem Resolution
- Complaint Resolution
- Good Communication Skills
- Schedule Mastery
Languages
Korean
First Language
English
Intermediate
B1
Timeline
Employee Service Representative - CSLEE CO,.Ltd
01.2023 - 05.2023
Customer Service Associate - Transcosmos Korea Co., Ltd(Apple Store)
02.2020 - 12.2022
Help Desk Support Specialist - KBS JOB Co.,Ltd(HANA Tour)
02.2019 - 01.2020
Customer Service Specialist - UBASE Co,,Ltd(AirBnB)
08.2018 - 11.2019
ChangWon National University - BBA, Law (Pre-Law)
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