Min Kim

Client Experience

• Manage and develop annual gift and client treatment gift
• Control and plan gifting to boost up APP and sales
• Work closely with retail and store team to find out the needs to elevate client experiences
• Assist manager in event planning and operation
• Arrange instore activity & events in coordination with external agencies
• Update event performance and client activity
• Monthly expense management

Client Development

• Define regional targets and for individual stores
• Report on market performance and customer retention strategy plans, providing insight to unlock specific opportunities by store and client segment
• Manage gifting budget and monitor ROI
• Provide analysis data and insights with relevant teams on regular basis
• Develop the client program with relevant teams for local event
• Regularly analyze and update quality of client data, and share reports to store managers

CRM support

• Manage duplicated customer ID
• Manage customer information change request
• Manage SA competence change list
• Create and handle salesforce campaign
• VIC Birthday/Gifting management
• Newsletter, evite, etc
• Translation
• VIC Event support
• MMS
• Manage CRM inventory list
• Monitor Competitor activities
• Monthly expense management

Retail Marketing support

• E-DM image + text follow-up
• Manage In-store Retail-entertainment Event
• Monthly expense management
• Monitor Competitor activities

Reporting & sales support

• Daily, weekly and monthly sales report
• Daily TR, Monthly rebalancing
• Event result analysis (OTO, DiorLadyArt etc.)
• Updating new season sell-thru
• Collect VIP order list

Buying & operational support

• Buying data upload according to managers needs
• Collect and translate feedbacks on merchandises
• Price adjustment excel support
• Support store with urgent product transfer
• Support regional rebalancing with logistic team
• Updating new map book
• Manage Trunk show samples
• Competitor price report
• Support product training materials

Reporting & sales support

• Daily, weekly and monthly sales report
• Daily TR, Weekly, monthly rebalancing
• Store performance by category reports (Outlet)
• Updating new season sell-thru

Buying & operational support

• Support buying data
• Collect and translate feedbacks on merchandises
• Markdown system update support
• Updating new map book
• Competitor price report
• Support product training material

Reporting & sales support

• Daily, weekly and monthly sales report
• Daily TR invoice set up in SAP
• Updating new season sell-thru

Buying & operational support

• Support buying data
• Collect and translate feedbacks on merchandises
• Updating new map book
• Researching competitor price
• Support product training materials