Min-Kyung Jang
Daejeon,47
Summary
Experienced leader with a strong track record in boosting sales and improving customer relations. At Waffle University, I implemented innovative strategies that resulted in a 45% increase in sales, thanks to effective customer engagement and innovative promotions. During my internship, my focus on enhancing communication and cooperation between departments has proven my ability to manage and solve problems effectively. I am proficient in using data analysis tools and excel at building lasting relationships with clients, which has been a consistent theme throughout my successful career.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Manager
Waffle University
06.2020 - 02.2025
- Managed daily cafe operations, including staff supervision, scheduling, and inventory control, ensuring efficient service and customer satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Successfully implemented innovative new items, which led to a 45% sales increase during the off-peak summer months.
Intern
GULLB, Big Data Department
09.2022 - 12.2022
- Analyzed user behavior patterns for the online dating service platform
- Improved collaboration between departments through effective communication of relevant insights derived from analyzed datasets.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Arts - Linguistics
ChungNam National University
Daejeon, South Korea08-2024
Skills
- Customer Relationship Management
- Communication
- Problem Solving
- Proficient in MS Office & Data Analysis Tools (Excel, SQL)
Certification
- SQL Developer Certificate (SQLD)
- Opic(English) - IH (INTERMEDIATE HIGH)
- Driver’s License: Valid South Korean driver’s license
Timeline
Intern
GULLB, Big Data Department
09.2022 - 12.2022
Cafe Manager
Waffle University
06.2020 - 02.2025
Bachelor of Arts - Linguistics
ChungNam National University
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