Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mingi Kwon

Sales Associate
Seoul,11

Summary

There are two factors sales representatives must remember.

These are communication skills and analyze new trends and market.

Effective communication skills are the most important factor in sales.

Not only can identify clients' problems, needs and feedback, but no business can be conducted without the support of partners. While sales can secure contracts, successful execution requires continuous communication with relevant departments to make necessary improvements.

Additionally, this can standardize the experience of various customers, reducing the difference each customer experiences.

Places with large sites, such as Inspire Hotels, can target a wide range of customer segments.

Also, it is important to provide customized services that align with the needs of each customer segment by analyzing the characteristics of the group and

there are various channels to analyze their trends. These days, consumers are willing for what they can experience from the places and these kinds of experiences can be analyzed through Yearly reports from UNWTO, SNS, and iconic social events

Based on my knowledge, experience and communication skills from different culture and industries, I would like to maintain a sustainable business with Inspire Hotel & Resort associations.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Freight Forwarder

Dongwoo International
Seoul, Seoul
09.2022 - Current
  • Offering most competitive rates with fine service to customers.
  • Resolved customers' enquiries and problems they faced.
  • Prompt respond to customers' inquires.
  • Developed strong relationship with clients through regular followups.
  • Increased sales revenue and income based on fine service.
  • Enhanced service knowledge through variety cases and applied to other clients.
  • Monitor current status of each shipment.
  • Report revenue and profit.(Weekly, Monthly & Yearly)
  • Seek new business opportunities from different channels.
  • Develop relationship with partners.

Guest Service Agent

Courtyard by Marriott Seoul Namdaemun
08.2021 - 09.2022
  • Fulfilled guests' satisfaction through communication.
  • Inventory management.
  • Renovated Executive Floor Lounge. (Recipe, Foods, Work procedure)
  • Operating Happy Hour with related departments.
  • Business room management.
  • Used OPERA PMS & Birch Street.

Restaurant Hall Staff Member

Butchers Buffet
07.2020 - 02.2021
  • Streamlined table turnover by quickly clearing and resetting tables.
  • Maintained a clean and organized working environment.
  • Provided exceptional guest experiences through attentive listening and timely response to requests.

Housekeeping Room Attendant

Novotel Sydney Manly Pacific
05.2019 - 08.2019
  • Maintained stock of clean linens and towels etc to ensure housekeepers can make up the rooms on the next day.
  • Replaced used complimentary and other bathroom amenities of business and banquet halls.


Front Desk Guest Service Agent

Kolon Sea Cloud Hotel
06.2014 - 03.2016
  • Basic role as Front Desk GSA: This includes Check-In & Out, walk in, payments, offer professional service & solutions (alternative solutions) to guests.
  • Provide accurate information to guests' inquiries.
  • Night Auditor: Review daily balancing reports, prepare for important events on the next day.
  • Handled guest complaints.
  • Used OPERA PMS

Education

Bachelor of Arts - Business Management

International College of Management Sydney
Sydney
02.2019 - 12.2020

High School Diploma -

St Paul's College
Adelaide
07.2008 - 12.2013

Skills

[Software] expertise

Price quoting

Goal setting

Vendor relations

Conflict resolution

Compliance management

Supply chain management

Reliability

Customer service skills

Adaptability and flexibility

Timeline

Freight Forwarder

Dongwoo International
09.2022 - Current

Guest Service Agent

Courtyard by Marriott Seoul Namdaemun
08.2021 - 09.2022

Restaurant Hall Staff Member

Butchers Buffet
07.2020 - 02.2021

Housekeeping Room Attendant

Novotel Sydney Manly Pacific
05.2019 - 08.2019

Bachelor of Arts - Business Management

International College of Management Sydney
02.2019 - 12.2020

Front Desk Guest Service Agent

Kolon Sea Cloud Hotel
06.2014 - 03.2016

High School Diploma -

St Paul's College
07.2008 - 12.2013
Mingi KwonSales Associate