Catherine (Min Jeong) Shon
Shindorim-dong, Seoul
Summary
- A global citizen born, raised, and educated across diverse communities and multiple nations including Korea, Vietnam, United States, Japan, and Netherlands. Versatile professional with expertise in relationship building.
- Proven expert in enhancing client loyalty and sales at Bulgari Korea, I leveraged my marketing and CRM mastery to boost VIP client engagement by 20-30% annually. Specializing in high-end clienteling and sales strategy development, my collaborative approach and problem-solving prowess have consistently driven revenue growth and operational excellence.
- Well organized, and detailed personality helped to provide customized communication, and to build strong relationships with clients by providing private, personalized luxury services to encourage their loyalty and repeat purchases.
Overview
3
3
years of professional experience
1
1
Certification
Work History
High-end Specialist
Bulgari Korea
08.2022 - Current
- Supported and created the annual HE clienteling programs, CRM and 1:1 activity plan to identify strategies, actions, products needs for VIP clients.
- Delivered customized communication, and personalized and exceptional services to clients that resulted in strong relationships to drive client loyalty & sales.
- Contributed to better decision-making among executives by providing accurate sales forecasts based on historical data from the CRM platform.
- Delivered crucial insights to client advisors, utilizing CRM data to develop targeted events (Clienteling, PSR, MTO).
- Facilitated seamless communication between departments for Regional High Jewelry Events and Brand Events organized by HQ.
Sales Training Administrator (TEMP)
Bulgari Korea
07.2021 - 08.2022
- Translated and developed customized sales training modules for specific product lines, resulting in increased product knowledge and improved selling techniques.
- Participated in regular sales training sessions, continuously developing skills for optimal performance in a competitive environment.
- Developed sales training materials that emphasized product features, benefits, and unique selling points to drive revenue growth.
- Delivered comprehensive training programs to staff members on effective usage of the diverse systems.
Education
Bachelor of Arts - Media Studies
Waseda University
Tokyo, Japan03.2021
No Degree - Early Childhood Education
University of Georgia
Athens, GA, United States12.2013
Skills
- Translation and Interpretation (English & Korean)
- Customer Relations (Friendly, Positive Attitude)
- Expert Problem Solving (Patience, Tenacity)
- Computer Skills (Photoshop, Powerpoint, Excel, Word)
- Documentation Management (First production of manuals, accounting and analysis materials within the department)
- Quality Assurance (Attention to Detail)
- Excellent Communication (Teamwork and Collaboration)
- Organizational Systems (Establishment of new (High-end) department business strategy)
- Sales strategy development (20-30% increase in new VIP clients each year)
Certification
- TESOL (Teachers of English to Speakers of Other Languages) – A
- Art History, Sotheby's Institute of Art
- Introduction of Curating, Sotheby's Institute of Art
Languages
English
Proficient
C2
Korean
Advanced
C1
Japanese
Elementary
A2
Timeline
High-end Specialist
Bulgari Korea
08.2022 - Current
Sales Training Administrator (TEMP)
Bulgari Korea
07.2021 - 08.2022
Bachelor of Arts - Media Studies
Waseda University
No Degree - Early Childhood Education
University of Georgia
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