Minjeong Sun
Suwon,Gyeonggi-do
Summary
Professional with experience across cloud, SaaS, and partner business, working closely with customers, partners, and cross-functional teams. Experienced in managing customer accounts and coordinating business requirements between customers and global vendors. I value ownership and reliability in my work and enjoy building long-term relationships that contribute to business growth.
Overview
1
1
Language
5
5
years of professional experience
Work History
Docusign Sales & Business Development Manager
Intellectual Data
Seoul
2025.05 - Current
- Manage inbound sales opportunities end-to-end, from customer discovery and solution consulting to pricing negotiation and deal closure.
- Served as key liaison between Docusign and customers as Tier-1 partner, aligning business requirements and coordinating pricing and deal execution.
- Drive account growth and expansion opportunities by analyzing customer usage and business needs to identify upsell and early renewal opportunities.
- Managed portfolio of 80+ SMB customers, responsible for 70 renewals and achieving high renewal rate.
- Developed training materials and delivered tailored user and administrator training to enhance customer enablement and adoption.
Strategic Business Manager
OKESTRO
Seoul
2024.03 - 2025.03
- Coordinated strategic cloud projects and PoCs, aligning requirements, resources, schedules, and execution with internal teams and external vendors to ensure project success.
- Coordinated IaaS/PaaS solution roadmaps across R&D, Product Planning, Solution Analysis, and Technical teams, managing key milestones and cross-functional issues to support on-time product releases.
- Supported H/W and S/W resource planning, PoC execution, and proposal preparation, contributing to successful acquisition of 3 strategic projects in collaboration with engineering and sales teams.
- Developed and launched first standardized IaaS/PaaS solution manuals, establishing internal documentation standards and enhancing product knowledge consistency.
Business Operations Associate
NAIM NETWORKS
Seoul
2023.06 - 2024.04
- Managed project revenue, costs, cash flow, and accounts receivable in collaboration with sales, finance, and accounting teams to enhance financial oversight.
- Oversaw project tracking and resource allocation, streamlining internal processes for project and maintenance resource management.
- Facilitated customer and partner communications through corporate materials, newsletters, and industry-focused content to strengthen stakeholder engagement.
SaaS Sales Operations Associate
FORCS
Seoul
2021.06 - 2023.06
- Analyzed customer usage to support renewals and account expansion, contributing to 35% of renewals expanding beyond the previous contract scope while managing a 2.5x increase in paid customers year on year.
- Managed SaaS sales operations and pipelines across domestic and international teams, tracking new business, renewals, customer usage, and contract performance to enhance overall sales effectiveness.
- Managed third-party SaaS services and optimised customer engagement tools, resulting in marketing-driven inquiries accounting for 23% of total inbound leads.
Education
Bachelor of Arts - Chinese Language and Literature
Seoul Women’s University
Seoul, South Korea2018-01
Skills
- Partner & Vendor Management
- Account Management & Customer Success
- Business Development
- Cross-functional Collaboration
Languages
English
Upper Intermediate
B2
Timeline
Docusign Sales & Business Development Manager
Intellectual Data
2025.05 - Current
Strategic Business Manager
OKESTRO
2024.03 - 2025.03
Business Operations Associate
NAIM NETWORKS
2023.06 - 2024.04
SaaS Sales Operations Associate
FORCS
2021.06 - 2023.06
Bachelor of Arts - Chinese Language and Literature
Seoul Women’s University