Minju Kim
Cabin crew
Bucheon-si
Summary
Dedicated and enthusiastic Receptionist with a strong commitment to exceptional customer service and efficient administrative support. Skilled in data entry, database management, and scheduling, with a personable demeanor that creates a welcoming atmosphere for visitors. Committed to excellence and contributing to the smooth operation of any organization.
Overview
2025
2025
years of professional experience
9
9
years of post-secondary education
Work History
Call Receptionist
Ubase Company
Bucheon-si, Gyeonggi-do
01.2020 - Current
- Leveraged senior mentorship for professional growth and skill enhancement
- Developed rapport with repeat customers, remembering details from previous interactions to personalize service further.
- Reduced hold times with swift call processing and effective prioritization of tasks.
Salesperson
Hyundai Department Store
Bucheon-si, Gyeonggi-do
6 2022 - 6 2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Maintained a welcoming store environment, prioritizing customer comfort and satisfaction
Education
Bachelor of Administration - Department of Advertising And Publicity
Chungwoon University
Incheon, South Korea 02.2020 - 08.2024
Bachelor in Service Management - Department of Aviation Service Management
Chungwoon University
Incheon, South Korea 03.2020 - 08.2024
Skills
Language Fluency
Customer Service
Quickly identify requirements through a variety of customer experiences
Conflict Resolution
Working as a CS in charge of complaints
Languageabilities
- Korean
- English
Volunteer Experience
Ojeong Library, Bucheon, Republic of Korea, 04/01/21, 05/01/22, Volunteered regularly at the local library, fueling a passion for reading and creative writing, including blogging and poetry composition
Overseasexperience
- Pines Academy, Baguio, Phillipines, 03/01/24, 06/01/24, Achieve IETS Study and Speaking 6.5 Goal, Meeting people from different nationalities gave me the opportunity to learn about different cultures and languages
- The University of Guam, Guam, United States of America, 01/01/23, 02/01/23, For the first time since the coronavirus outbreak, the rules have changed a lot, but I adapted quickly and lived with great adaptability
Timeline
Bachelor in Service Management - Department of Aviation Service Management
Chungwoon University
03.2020 - 08.2024
Bachelor of Administration - Department of Advertising And Publicity
Chungwoon University
02.2020 - 08.2024
Call Receptionist
Ubase Company
01.2020 - Current
Salesperson
Hyundai Department Store
6 2022 - 6 2023