Minju Son
Social Worker
Busan
Summary
Proven customer service expert from Transcosmos with a track record of enhancing loyalty through empathetic complaint resolution and effective problem-solving. Skilled in active listening and SNS writing, I've significantly improved client outcomes and satisfaction. Demonstrated versatility in high-stress situations and a knack for boosting team efficiency and service accessibility.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Transcosmos
08.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Information Desk Receptionist
Museum One
04.2024 - 07.2024
- Assisted in the training of new staff members, sharing insights and best practices to help them succeed within their roles as Information Desk Receptionists.
- Provided backup support for administrative tasks during peak periods or staff absences, exemplifying teamwork and versatility within the role.
- Processed payments accurately using various methods such as cash or credit cards for company services or products purchased by clients.
- Contributed to an overall increase in customer satisfaction by consistently providing exemplary service and addressing client needs proactively.
Senior Social Worker
Day Care Centers
05.2023 - 02.2024
- Improved client outcomes by conducting comprehensive assessments and developing individualized treatment plans.
- Reduced recidivism rates by implementing evidence-based interventions tailored to client needs.
- Led multidisciplinary team meetings to review client progress and adjust treatment plans as needed.
- Streamlined referral processes by creating a centralized system that increased efficiency and accessibility of services for clients.
Education
Associate of Applied Science - Social Welfare
Choonhae College of Health Sciences
Ulsan, South Korea 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Transcosmos
08.2024 - 10.2024
Information Desk Receptionist
Museum One
04.2024 - 07.2024
Senior Social Worker
Day Care Centers
05.2023 - 02.2024
Associate of Applied Science - Social Welfare
Choonhae College of Health Sciences
04.2001 -
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