Minjun Choi
Customer Service Advisor
Tsuen Wan
Summary
Experienced Customer service bringing 8 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
APAC Operation & Customer Service Supervisor
Rapha Racing LTD
United Kingdom, Working Based In Hong Kong (Remote)
01.2018 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Collaborated with IT department to implement new CRM system, enhancing data management and customer interaction tracking.
- Identified customer service trends to provide recommendations for process and procedural improvements.
Marketer
Prado
South Korea
01.2016 - 06.2016
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Boosted sales through the creation and execution of targeted advertising campaigns.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
Merchandiser, Customer Service Agent, Accounting
Korcare
South Korea
01.2011 - 12.2015
- Market research, product sourcing and development
- Meeting with suppliers and keep good relationship with them.
- Analyzing past sales figures/trends to anticipate future product needs.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Education
Associate Degree - Business Administration
Myongji College
Seoul, South Korea 03.2014 - 02.2016
Skills
Problem-Solving
Customer Relations
Team Building and Leadership
Complaint resolution
Call Center Operations
MS Office
Workflow Management
Customer Service Management
Languages
Korean
Native language
English
Upper intermediate
B2
Timeline
APAC Operation & Customer Service Supervisor
Rapha Racing LTD
01.2018 - Current
Marketer
Prado
01.2016 - 06.2016
Associate Degree - Business Administration
Myongji College
03.2014 - 02.2016
Merchandiser, Customer Service Agent, Accounting
Korcare
01.2011 - 12.2015