Minsun Kim

Admin Works

• Managed MS Admin (Teams, Entra, SharePoint, Exchange, Intune, and other admin works)
• Managed AD
• Managed SonicWall
• Managed VPN system
• Managed VM (VMware with Windows server 2019 Standard)
• Managed VoIP system
• Maintained security system (Sentinel One, Zorus)
• Email management (Avanan)
• Vendor management (Bell, Rogers, AT&T, Dell, Lenovo, Insight, CSI Leasing, Canon)
• Invoicing management
• IT Budgeting
• IT contract management
• Hardware Evaluations
• Software Evaluations and updates
• Software Deployment and Scripting (PDQ Deploy, SmartDeploy, ImmyBot)
• Door system and Office security alarm system (Avante)
• RMM (Datto)

Management

• IT platform training for IT technicians
• Onboarding & general training for new IT technician

General Support

• Managed workstations and laptops (300+ devices) based on Windows and Mac
• Inventory management
• General Support (via ticketing system)
• Onsite support
• User Training (User onboarding, user training for new system)
• Small hardware support (tablets, iPhone, Android phone)
• Printer support (general tower printer, plotter, 3D printer)
• Designing software support
• Autodesk Software (AutoCAD, 3Ds Max, Revit, Desktop Connector, etc)
• 3D Rendering (SketchUp, Rhino, Enscape, Blender, Solidworks)
• Adobe Software
• Others (Keyshot, Bluebeam)
• Support plugins and add-ins for designing software

Admin Works

• Monitored general networking system (switches, firewall)
• Maintained server
• Data management
• Managed cloud service (AWS)
• Microsoft Admin
• Managed company website
• Managed company ERP system

General Support

• Managed workstations (100+ computers)
• General day-to-day support

Built admin data management website

• SQL with SSMS
• Front End (Java script, JQuery, CSS, HTML 5 based)
• Originally used Bootstrap then Update the Frameworks based on Python (Django, Kendo)

Admin Works

• Maintained networking system
• Managed VPN
• Managed VM server (hyper-V)
• Managed server
• Managed ERP system
• Managed data and backup
• Software deployment

General Support

• Day-to-day technical support
• On-site support

Admin Works

• Managed company websites (WordPress)
• Managed Networking system of 23 branches (SonicWall, switches, VPN)
• Managed servers (Windows server 2008, 2012 R2, 2016 essential) with GPO
• Server migrations
• Managed Security system (Vipre)
• VoIP Management (Vonage)
• Data Management (SQL)
• BackUp Management (Arq 5, Arq 7, AWS)
• Google Business account Management
• Microsoft Admin
• Managed Azure AD (Entra)
• RMM (ConnectWise)
• Inventory Management
• Vendor Management
• Practice Software Management (Open Dental, Dentrix G seris)
• Imaging Software Management (Dexis, Ezdent, Kodak, TxStudio, CareStream, EasyDent, Cliosoft)

Management

• Managed technicians
• Technician onboarding and offboarding
• IT platform training

General Support

• Day-to-day support
• Managed 900+ workstations (Windows)
• User Training
• Printer support
• Dental Device support
• Imaging Device management (Dexis Platnium, Vatech Ezsensor, iCat, Vatech PAX-I3D, Carestream 9000C 3D, Gendex Orthoralix, Sirona)

Projects

• Rebuild Project for west coast branches; Upgrade, update, repair hardware, OS, software. Evaluation of dental scanning devices, software, and file servers. Evaluate each branches' network devices and upgrade firewall hardware.

General Support

• Day-to-day support (VoIP system, CCTV camera, DVR, printers, computer, software, audio system)
• Managed Hardware (Workstations)
• Troubleshooted general network issues (Wifi, network ports, network cables, switches)
• Support (Windows and Mac)
• Remote Support (ConnectWise, RDP)
• VM Support
• Support Admin with server management (AD management with GPO)
• Support Admin with data management (SQL Yog)
• Managed company websites (WordPress)

E-Commerce Website build Project

• Build full algorithm of the full website
• ASP.Net, .Net MVC 5, AJAX, JQuery, JavaScript, Bootstrap, HTML 5, CSS
• SQL Database structuring

General Support

• Dat-to-day support (Email server, Office 365, basic wired and wireless network troubleshooting
• User Workstation management (Windows)
• VMware server management
• Company door security system management