MINYOUNG CHO(Bella)
Toronto
Summary
Trilingual professional with fluency in Korean, English, and Mandarin. Eager to secure a challenging position leveraging language skills, customer service experience, and problem-solving abilities to drive company success. Proven track record in effectively communicating across diverse cultures and providing exceptional customer service. Confident in ability to contribute to company growth and exceed expectations.
Overview
2
2
years of professional experience
Work History
Customer Experience Manager
Starbucks
09.2023 - 08.2024
- Maintained a welcoming atmosphere in the store, ensuring that every customer felt valued and appreciated
- Daily store operations, including inventory management, scheduling, and ensuring compliance with health and safety regulations
- Implemented action plans based on feedback analysis, leading to measurable improvements in customer satisfaction and loyalty.
Barista/cashier
Starbucks
12.2022 - 09.2023
- Assist Quick Service Manager with overseeing all areas of the department
- Managed cash register operations, including cash handling, balancing, and reconciliation
- Supervise and direct the prompt, efficient and friendly serving of all food and beverage.
Barista/server
Gorudoya
10.2022 - 09.2023
- Delivered accurate and timely order taking, coordinating with kitchen staff to accommodate special requests and dietary restrictions
- Resolved customer complaints professionally, ensuring customer satisfaction and fostering repeat business
- Assisted in training new servers, fostering a collaborative team environment.
Education
Bachelor of Arts - Mandarin Education
Beijing International University
Beijing, China07.2022
Skills
- Smart serve
- Proficient in excel and word
- Cash Handling
- Customer Relations
- POS Systems
- Cleanliness
- Adaptive and creative
- Espresso machine operation
Languages
English
Advanced
C1
Korean
Proficient
C2
Mandarin
Advanced
C1
Timeline
Customer Experience Manager
Starbucks
09.2023 - 08.2024
Barista/cashier
Starbucks
12.2022 - 09.2023
Barista/server
Gorudoya
10.2022 - 09.2023
Bachelor of Arts - Mandarin Education
Beijing International University
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