Miso Lee
Seongnam,Korea/ Seongnam
Summary
Customer-focused and adaptable individual with international experience and a strong passion for providing excellent service. Experienced in working with people from diverse backgrounds in fast-paced environments. Dynamic professional with a diverse background in customer service and management. Engages effectively with clients, ensuring high-quality service and satisfaction. Utilises creative communication techniques to enhance customer experiences and support organisational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Global Sales Manager
Bridging Group Korea
Seoul Chungdam
06.2026 - 09.2026
- Cultivated relationships with industry influencers and decision-makers, securing strategic business opportunities.
- Analysed market trends and customer feedback, identifying new sales opportunities and informing product enhancements.
Translator
Seoul Volunteer Center
Seoul
03.2026 - 03.2026
- Facilitated understanding of geographical information for visitors, improving their travel experience.
Manager
Plex Kids Cafe
12.2022 - 02.2025
- Managed and motivated employees to enhance productivity and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored daily activities and mentored team members to elevate overall performance.
Customer Service
Samsung Service Center
06.2024 - 09.2024
- Assisted customers with inquiries, resolving issues to enhance satisfaction.
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Managed high-stress situations professionally, ensuring positive customer experiences.
Tour Guide
Gungstory
03.2015 - 06.2019
- Conducted engaging tours, sharing historical insights and fostering visitor appreciation for local culture.
- Developed creative storytelling techniques that brought historical facts to life for tour participants.
Education
Bachelor - Linguistics
Kyonggi University
Suwon12-2027
BWL - Exchange Student in Germany
HTWG(HOCHSHCULE of KN)
06-2025
Skills
- Customer service
- Market analysis
- Relationship building
- Cultural awareness
- Sales strategy
Languages
Korean
Proficient
C2
English
Advanced
C1
German
Intermediate
B1
Japanese
Intermediate
B1
Interests
Tour Guide, Gungstory, 2015-03-01, 2019-06-30, Conducted engaging tours, sharing historical insights and fostering visitor appreciation for local culture., Developed creative storytelling techniques that brought historical facts to life for tour participants.
Certification
- Goethe Zertrifikat (ZD) B1
- TOEIC 905
Hobbies and interests
- Music Listening
- Anime Watching
Timeline
Global Sales Manager
Bridging Group Korea
06.2026 - 09.2026
Translator
Seoul Volunteer Center
03.2026 - 03.2026
Customer Service
Samsung Service Center
06.2024 - 09.2024
Manager
Plex Kids Cafe
12.2022 - 02.2025
Tour Guide
Gungstory
03.2015 - 06.2019
Bachelor - Linguistics
Kyonggi University
BWL - Exchange Student in Germany
HTWG(HOCHSHCULE of KN)