Miyrigul Turdimambetova
Seoul
Summary
Dynamic professional with a proven track record at NielsenIQ in enhancing client experiences and retention through effective problem-solving and strong relationship-building skills. Fluent in English, Russian, Turkish, and Kazakh, I leverage teamwork, adaptability, and language proficiency to drive improvements and achieve results. Specialized in transforming feedback into actionable insights, significantly boosting service quality.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Client Solution Consultant
NielsenIQ
04.2024 - 08.2024
- Trained new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Specialist.
- Evaluated client feedback data to identify patterns, ultimately improving overall service quality and client experience.
- Assisted in the development of proposals and presentations tailored specifically for each potential client''s requirements.
- Developed and maintained strong relationships with clients, resulting in increased customer retention rates.
English Mentor
Angloville
08.2023 - 09.2023
- Enhanced student comprehension by implementing innovative teaching methods and strategies.
- Contributed to school-wide improvement initiatives by participating in professional development workshops and sharing best practices with fellow educators.
- Increased parent involvement by regularly communicating about student progress and offering resources for at-home support.
- Applied differentiated instruction techniques to accommodate diverse learner needs while still maintaining high expectations for achievement.
Process Specialist
Vialto Partners
02.2023 - 09.2023
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
Service Desk Agent
Fujitsu Technology Solutions
09.2021 - 12.2021
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Increased efficiency by utilizing remote support tools to troubleshoot user issues effectively.
- Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
Assistant English Teacher
Language Centre
09.2017 - 09.2018
- Maintained positive communication with parents and guardians, discussing student progress and addressing concerns proactively.
- Contributed to school-wide initiatives aimed at enhancing academic achievement, promoting diversity awareness, or improving community engagement among staff members and families alike.
- Collaborated with colleagues to develop interdisciplinary lessons, fostering connections between subjects for deeper understanding.
- Utilized data-driven decision making to inform instructional practices and improve overall effectiveness as an educator.
Education
Master of Science - English Language And Literature
Sogang University
Seoul, South Korea 04.2001 -
Bachelor of Science - International And Political Studies
University of Lodz
Lodz, Poland 04.2001 -
Skills
Teamwork and collaboration
Problem-solving
Time management
Team leadership
Adaptability and flexibility
Languages
Timeline
Client Solution Consultant
NielsenIQ
04.2024 - 08.2024
English Mentor
Angloville
08.2023 - 09.2023
Process Specialist
Vialto Partners
02.2023 - 09.2023
Service Desk Agent
Fujitsu Technology Solutions
09.2021 - 12.2021
Assistant English Teacher
Language Centre
09.2017 - 09.2018
Master of Science - English Language And Literature
Sogang University
04.2001 -
Bachelor of Science - International And Political Studies
University of Lodz
04.2001 -
Similar Profiles
Saima KhanSaima Khan
Market research interviewer at NielsenIQMarket research interviewer at NielsenIQ
Infant Raj XInfant Raj X
Data Processing Analyst at NielsenIQData Processing Analyst at NielsenIQ
Avery BarkerAvery Barker
Client Account Manager at NielsenIQClient Account Manager at NielsenIQ