Myrio Tindal
Pyeongtaek-si
Summary
Diligent counselor with a solid background in housing counseling. Successfully guided clients through housing processes and resolved complex issues. Demonstrated effective communication and problem-solving skills to support client needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Housing Counselor
Department Of The Air Force
08.2023 - Current
- Enhanced community relations with regular communication and updates to military families regarding housing policies and procedures.
- Collaborated with contractors to complete renovation projects on schedule and within budget, improving overall property aesthetics and functionality.
- Improved tenant satisfaction by promptly addressing concerns and implementing solutions for military housing issues.
- Conducted thorough property inspections to maintain compliance with safety regulations and identify areas needing improvement.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
Counselor
Child Youth And Family Services
02.2023 - 08.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Call Center Representative
Digital Marketing Media
08.2021 - 05.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Exhibited high energy and professionalism when dealing with clients and staff.
Treatment Coordinator, Dental Assistant
USAF
03.2004 - 06.2017
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Enhanced office productivity by implementing new organizational systems and processes.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Science - Marketing
University of Maryland Global Campus
Adelphi, Maryland08-2021
Skills
- Military Housing Housing Inspector
- Teamwork
- Customer service
- Microsoft office
- Documentation skills
- Interpersonal skills
Certification
- Certified Military Housing Inspector, USAF - 2023
- CM - Certified Manager Certification
- Korean Studies, UMGC - 2021
Timeline
Housing Counselor
Department Of The Air Force
08.2023 - Current
Counselor
Child Youth And Family Services
02.2023 - 08.2023
Call Center Representative
Digital Marketing Media
08.2021 - 05.2022
Treatment Coordinator, Dental Assistant
USAF
03.2004 - 06.2017
Bachelor of Science - Marketing
University of Maryland Global Campus
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