Nain Lee
Seoul
Summary
A reliable and adaptable professional with experience in front office operations, customer service, teaching, and administration. Skilled in managing reservations, client communication, and problem-solving in fast-paced environments. Proficient in Wings Software and POS systems, leveraging technology to enhance efficiency. Multilingual, fluent in English with intermediate proficiency in Korean. Dedicated to delivering exceptional service and ensuring seamless operations.
Overview
3
3
years of professional experience
Work History
Front Office Associate
Hotel Ora
11.2024 - 02.2025
- Managed front desk operations, including check-ins, check-outs, and reservations using Wings Reservation Software
- Provided excellent bilingual customer service to both international and local guests, effectively handling inquiries and requests in English and Korean
- Processed payments, maintained records, and coordinated with housekeeping
- Utilized POS system to manage payments for hotel services and café, ensuring smooth and precise transactions
- Handled guest correspondence across multiple channels, including email and online travel agencies (OTAs), ensuring seamless communication and customer satisfaction.
English Instructor
Springhill Institute
02.2023 - 09.2024
- Designed and delivered English lessons to students of varying levels
- Assisted in developing lesson plans and engaging teaching materials
- Evaluated student progress and provided constructive feedback
- Fostered an interactive and supportive learning environment
Middle School Teacher
Top Academy
12.2022 - 01.2023
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Implemented differentiated instruction to meet needs of diverse learners.
- Administered and interpreted assessment results to determine learners' challenges.
Education
Bachelor of Science - International Travel & Tourism Management
Lyceum of The Philippines University
Manila, Philippines07-2019
Skills
- Customer Service
- Client Relations
- Multitasking
- Reservation Management
- Cash handling
- File management
- Billing and invoicing
Languages
Filipino
Native language
English
Proficient
C2
Korean
Upper intermediate
B2
Tools And Software
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive, Calendar)
- Hotel Management Software | Wings Reservation Systems
Timeline
Front Office Associate
Hotel Ora
11.2024 - 02.2025
English Instructor
Springhill Institute
02.2023 - 09.2024
Middle School Teacher
Top Academy
12.2022 - 01.2023
Bachelor of Science - International Travel & Tourism Management
Lyceum of The Philippines University
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