Najung Lim
KR
Summary
Courteous Passenger Service Agent boasting 9 years of experience in airline customer service with Jin air and Korean air. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting air ticketing. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freelancer
KOMAIL
05.2022 - 08.2024
- Monitored trends in online retail to identify new opportunities for growth.
- Gained strong leadership skills by managing projects from start to finish.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented marketing strategies for global markets on Shopee.
Airline Passenger Assistant
AIRKOREA
05.2013 - 08.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Announced flight status updates and information about gate changes over PA system.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
Education
Bachelor's Degree - Business Administration
Academic Credit Bank System
Soeul, South Korea08-2025
Skills
- Customer service support
- Assisting individuals with special needs
- Understanding airline policies
- Innovative problem solving
- Proficient in reservations systems
- Accurate recordkeeping
- Aviation monitoring
- Boarding gate procedures
- Safety awareness
- Continuous improvement
Languages
English
Upper intermediate (B2)
Certification
- KOREA Aviation Traffic Safety Manager Certification License - 2025
- SMAT (Service Management Ability Test) License - 2024
- TOPAS Advanced Reservation and Ticketing License -2024
Timeline
Freelancer
KOMAIL
05.2022 - 08.2024
Airline Passenger Assistant
AIRKOREA
05.2013 - 08.2021
Bachelor's Degree - Business Administration
Academic Credit Bank System
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