NAMJU LEE
Seosan City,44
Overview
6
6
years of professional experience
Work History
Bank Tellers
Korean Federation Of Community Credit Cooperative
02.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Dormitory Resident Assistant
Namseoul University Elim Dormitory
12.2021 - 12.2022
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Developed and implemented programs, study groups and mentoring to promote student success.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Secretary
Hyundai Transys
08.2019 - 08.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Cafe Manager
Twosome Place
10.2018 - 07.2019
- Responded customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Food & Beverage Service
Conrad Hilton, Seoul
02.2018 - 04.2018
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
Education
Bachelor's Degree - Hotel Service Management
Namseoul University
Cheonan City, Chungcheong-do, Republic Of Korea08.2022
Skills
- Time Management
- Problem-Solving
- Multitasking Abilities
- Customer Relations
Overseas Experience
- GKL Sevenluck Casino, Seoul, Korea (Oct 2017 – Dec 2018)
: Business English and Chinese training, Managing customers
-CPI English Institute, Cebu, Philippines (Mar 2017 – Aug 2017)
:English training, Exam preparation
Languages
Korean
Native language
English
Advanced
C1
Timeline
Bank Tellers
Korean Federation Of Community Credit Cooperative
02.2023 - Current
Dormitory Resident Assistant
Namseoul University Elim Dormitory
12.2021 - 12.2022
Secretary
Hyundai Transys
08.2019 - 08.2020
Cafe Manager
Twosome Place
10.2018 - 07.2019
Food & Beverage Service
Conrad Hilton, Seoul
02.2018 - 04.2018
Bachelor's Degree - Hotel Service Management
Namseoul University