NANDINI MEENAKSHI PESALADINNE
Gwanggyo
Summary
Operations Lead with more than 3 years of experience building and guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication.
Overview
5
5
years of professional experience
Work History
Internal Program Operations Lead
Lumiere Education
6 2023 - Current
- Responsible for system maintenance and overall working of all programs in organization.
- Developed streamlining email communication with external stakeholders through help of Zendesk
- Provide performance feedback of student onboarding process and mentors to top management
- Created automations based on student experience and built systems for overall team efficiency
- Evaluated data of previous students across all cohorts to develop strategy to increase Life Time Value of student by 20%
Program Manager
Lumiere Education
09.2022 - 06.2023
- Managed communications of 150 mentors and students across 4 cohorts with average rating of 9.4/10
- Created and developed Program Management guidebook with best practices for current program managers
- Responsible for overseeing onboarding processes of students and maintaining quality checks of recruitment process
- Maintaining all organizational and student information on AirTable
- Collected and analyzed post-event evaluation survey results for student orientation & mentor orientation
- Made recommendations to leadership team to guide decision making and support initiative implementation.
Program Manager
GetSetUp
03.2022 - 06.2022
- Handle all 25 guides communications to program and schedule over 800 classes for India, Australia, and New Zealand
- Planned and recorded over 50 sessions to use as marketing material for social media
- Responsible for weekly data analysis to be presented to top management
- Planned recruitment strategy to bring on 10 new guides
- Researched and created curriculum material for 4 categories executed for month of June.
Fellow
TEACH FOR INDIA
05.2019 - 05.2021
- Identified learning needs of 200 grade 8,9,10 students and defined learning objectives
- Planned for value and activity-based learning experiences extracted from SCERT textbook
- Content Advisor for in-classroom support and Fellow development, planning and facilitated communities of practice
- Designed and carried out city training sessions for 90 Fellows in collaboration with senior management.
Education
Bachelor of Science in Management, Upper 2:1 -
UNIVERSITY OF WARWICK
CoventrySkills
English (Fluent)
Program Management
Proficient Microsoft Office
Adobe Creative Cloud
Tech Stack - Airtable,Zendesk,Zapier
Project Management
Data Collection & Research
Timeline
Program Manager
Lumiere Education
09.2022 - 06.2023
Program Manager
GetSetUp
03.2022 - 06.2022
Fellow
TEACH FOR INDIA
05.2019 - 05.2021
Internal Program Operations Lead
Lumiere Education
6 2023 - Current
Bachelor of Science in Management, Upper 2:1 -
UNIVERSITY OF WARWICK
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