Naomi Jiya
Seoul
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
8
8
Certifications
Work History
Program Analyst
Federal Ministry of Communications, Innovations and Digital Economy
Federal Capital Territory Abuja
4 2015 - 02.2024
- Duties include Database Management
- New Media, Emerging Trends, and Information Security Unit
- Electronic database Management System
- Personal assistance to Director of ICT
- ICT project Monitoring & Evaluation
- Team Member, ICT Capacity Building & Enterprise Architecture for over 70 participants.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Trained team members on new software tools, improving overall productivity and efficiency
Customer care administrator
Nigermed Skincare
06.2013 - 12.2015
- Enquiries and complaints resolution
- Data entry and update of records in the system using Microsoft Excel
- Performing UVA/ UVB procedures on patients with pigmentation and vitiligo
- Sales of all prescribed products/ medications to patients
- Stock and record-keeping.
- Streamlined customer care processes for improved response times and issue resolution.
- Managed high call volume, maintaining a professional and empathetic demeanor with each client interaction.
Administrative assistant
KINSFIELD ENERGY ABUJA (under NATIONAL YOUTH SERVICE CORPS (NYSC))
07.2012 - 06.2013
- Solved User's PC problems such as troubleshooting, printer jams, and connections to individual PCs
- Internet connections and installation of software
- Maintained and organized the filing system
- Responded and handled the incoming phone calls for the senior partner from members of the public and other companies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assistant to the Technical Officer for Executive Director, Services
PIPELINE AND PRODUCT MARKETING COMPANY (PPMC) STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWE)
04.2009 - 09.2009
- Recording and dispatching of files to various departments
- Using Microsoft Excel to document and record incoming and outgoing files
- Installation of printers and scanners to users' PCs.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Masters - ICT Techno Policy
Soongsil University
Seoul, South Korea 09.2022 - 02.2024
Bachelor of Technology - Mathematics with Computer science
Federal University of Technology Minna
Nigeria 09.2006 - 06.2024
Skills
Microsoft Exel
Microsoft Word
Excellent communication
Abilities to carry out assigned duties
Decision-Making
Adaptability and Flexibility
Attention to Detail
Interpersonal Skills
Professionalism
Certification
ICT for Change Programme 2022
Languages
Hausa
Advanced
C1
Nupe
Intermediate
B1
Korean
Intermediate
B1
English
Beginner
A1
Singing, Cooking, learning new things
I usually go to Karaoke with my friends, I i love to learn bout languages, cultures, places and different foods with flavors as each event gives me wonderful memory to hold onto.
Timeline
Masters - ICT Techno Policy
Soongsil University
09.2022 - 02.2024
Customer care administrator
Nigermed Skincare
06.2013 - 12.2015
Administrative assistant
KINSFIELD ENERGY ABUJA (under NATIONAL YOUTH SERVICE CORPS (NYSC))
07.2012 - 06.2013
Assistant to the Technical Officer for Executive Director, Services
PIPELINE AND PRODUCT MARKETING COMPANY (PPMC) STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWE)
04.2009 - 09.2009
Bachelor of Technology - Mathematics with Computer science
Federal University of Technology Minna
09.2006 - 06.2024
Program Analyst
Federal Ministry of Communications, Innovations and Digital Economy
4 2015 - 02.2024
ICT for Change Programme 2022
IC3 Certification 2022
Capacity Building on Digital Job Creation 2020
Electronic Document Management System (EDMS) Training 2019
Certificate course in Cloud Infrastructure Management (Bangalore) 2017
Capacity Building on Project Management, Monitoring & Evaluation 2016
Health, Safety, and Environment Training 2012
CCNA (Cisco Certified Network Associate) 2010
Similar Profiles
DOREEN MWITADOREEN MWITA
Public Service Commission Intern at Ministry Of Information, Communications And The Digital EconomyPublic Service Commission Intern at Ministry Of Information, Communications And The Digital Economy
Basheer KamalBasheer Kamal
Processes and Total Quality Management Dep Head at Ministry of Digital Economy and EntrepreneurshipProcesses and Total Quality Management Dep Head at Ministry of Digital Economy and Entrepreneurship
PETER OWITI ODHIAMBOPETER OWITI ODHIAMBO
Senior ICT Officer at Ministry of ICT and Digital EconomySenior ICT Officer at Ministry of ICT and Digital Economy