To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Hi, I’m
Nari BAE
Key Account Management
Seoul
Summary
Overview
13
years of professional experience
6
years of post-secondary education
Work History
Bollore Logistics KoreaSeoul
Key Account Manager
03.2016 - Current
Job overview
- Support global/local key account (include decision maker in Korea) – RFQ, Spot quotation, Network communication and New business development
- Retain existing local and global key accounts.
- Develop new potential customers with regional/global account managers (RAM/GAM) for both freight forwarding and logistics
- Develop further activity (additional lanes) from existing global key accounts or local key accounts for both freight forwarding and logistics
- Analyzing strengths and strategies to secure existing/potential customers
- Offer value added service such as KPI, CSR, LINK, Market news and information regular basis
- Develop business assigned by manager
- Participate local and global tender based on the cooperation with procurement team for both IFF and LOG
- Understand contract condition of local or global accounts and manage it in all aspects based on terms and condition in HQ level.
- Implement new business and contract with Standard Operating Procedure (SOP) by coordination with relevant department and stakeholder
- Cooperation with network and local operation team to provide reliable service to customer
- Perform as a communicator between local and network to harmonize activities
- Perform as a troubleshooter to improve friction among network, regional, local team, and customer
- Perform the activities for customer satisfaction by setting up business review based on the requested or suggested Key Performance Indicator
- Provide value added service such as LINK, CSR, Market news, PO management, E-billing, E-booking, etc.
- Organize regular visit to existing local/global key customers
- Visits new local/global customers to develop new business
- Develop new additional lanes from existing local/global key customers for both IFF and LOG
- Analyze statistics for account management and report to Head of Key Account
- Reports to Head of Key Account for sales activity monthly basis
- Utilize sales management tools (Concerto/DMP Quote) as per usage guideline.
- Professionally present company profile, technical proposal and commercial proposal to customer or network
- Maintaining and upgrading client relationship
FORMAN SHIPPING CO., LIMITEDSeoul
Sales Support Executive
08.2014 - 02.2016
Job overview
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Developed solutions to sales challenges and maximized business opportunities.
- Organized promotional events and interacted with community to increase sales volume.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Drove sales by developing multi-million dollar contract sales.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Communicated product quality and market comparisons by creating sales presentations.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
EUNSAN SHIPPING & AIRCARGO CO., LIMITEDBusan
Sea Export Coordinator
12.2010 - 05.2014
Job overview
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with South America Customs and international regulations.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Analyzed shipping reports to identify opportunities for cost savings.
- Prepared and submitted reports on import and export activity to management.
- Arranged delivery or storage of goods at destinations.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
Education
Dong-A UniversityBusan, Korea
Bachelor of Business Administration from International Tourism
03.2005 - 02.2011
University Overview
Skills
Key account management
undefinedAccomplishments
Accomplishments
- Achieved Sustainability by introducing dedicated EV truck for eco-friendly transportation in 2021
- Achieved White Glove by introducing special last-mile service for local transportation in 2021
- Achieved DGM. $150 million by completing LV Pre-Fall Exhibition with accuracy and efficiency in 2019
- Collaborated with team of contract logistic in the development of Louis Vuitton Korea 3PL business in 2017-2022
- Achieved DGM. $200 million by completing LV 3V Exhibition with accuracy and efficiency in 2017
- Collaborated with team of regional pricing in the development of Key Account Tender(Monthly average. 55) in 2016-2018.
- Achieved HK/CN(Shanghai) Route Set-up by completing consolidation container with cost simulation(Refund / In-land) in 2015
- Achieved SAN JOSE, COSTARICA Route Set-up by completing consolidation container with cost simulation(Refund / In-land) in 2013
- Collaborated with team of sales in the development of south america consolidation in 2011-2014
Timeline
Key Account Manager
Bollore Logistics Korea
03.2016 - Current
Sales Support Executive
FORMAN SHIPPING CO., LIMITED
08.2014 - 02.2016
Sea Export Coordinator
EUNSAN SHIPPING & AIRCARGO CO., LIMITED
12.2010 - 05.2014
Dong-A University
Bachelor of Business Administration from International Tourism
03.2005 - 02.2011
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