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Customer service leader with 7 years’ experience leading support teams at a B2C online wine retailer. Proven ability to build and scale high-performing teams, backed by strong operational expertise, tech-savviness, and a deep commitment to service excellence.

Known for a servant-leadership style and a passion for coaching teams to success, I believe people and culture are the foundation of truly exceptional customer experiences. I’ve led support teams through rapid growth, creating scalable systems, embedding consistent training, and fostering environments where individuals thrive — personally and professionally.

Skilled in identifying and resolving customer pain points, preventing repeat issues through data-led insight and process improvement. I’m confident leading performance in key service metrics (CSAT, NPS, SLA) while collaborating cross-functionally to deliver seamless end-to-end customer experiences.

I’m now excited to take on a new challenge with a values-driven business like The Cornish Company — helping to shape, scale, and lead a customer service function that remains warm, personal, and thoughtful, while delivering consistently memorable experiences that customers love to share.

 As a recent aerospace engineering graduate with a strong foundation in aircraft design, propulsion systems, and aerodynamics, I am seeking a challenging position where I can apply my academic knowledge and hands-on experience to contribute to innovative projects. Eager to collaborate with a dynamic team of professionals to further develop my skills and make significant contributions to the advancement of aerospace technology. 

Dynamic Customer Happiness Officer at Datamate Info Solution Limited, adept at enhancing client loyalty through innovative engagement strategies. Proven expertise in data analysis and effective communication, driving significant improvements in customer satisfaction. Skilled in grievance resolution and relationship building, consistently transforming challenges into opportunities for growth.

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.

NARYUNG HER

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Airasia Customer Happiness

Sales Division

Server & Cashier

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Bachelor's degree - Airline Service

Business Administration - Exchange student

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Airasia Customer Happiness

Sales Division

Server & Cashier

Business Administration - Exchange student

Bachelor's degree - Airline Service

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