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Associate Principal Engineer

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Results-driven professional with expertise in communication and negotiation, leadership, and operational efficiency. Demonstrates strong skills in assertiveness, complaint resolution, and customer relationship management to foster positive client interactions and drive satisfaction. Proficient in project management, ensuring seamless execution of initiatives while maintaining high standards of quality and efficiency. Committed to leveraging core competencies to achieve organisational goals and deliver measurable results.

Customer service leader with 7 years’ experience leading support teams at a B2C online wine retailer. Proven ability to build and scale high-performing teams, backed by strong operational expertise, tech-savviness, and a deep commitment to service excellence.

Known for a servant-leadership style and a passion for coaching teams to success, I believe people and culture are the foundation of truly exceptional customer experiences. I’ve led support teams through rapid growth, creating scalable systems, embedding consistent training, and fostering environments where individuals thrive — personally and professionally.

Skilled in identifying and resolving customer pain points, preventing repeat issues through data-led insight and process improvement. I’m confident leading performance in key service metrics (CSAT, NPS, SLA) while collaborating cross-functionally to deliver seamless end-to-end customer experiences.

I’m now excited to take on a new challenge with a values-driven business like The Cornish Company — helping to shape, scale, and lead a customer service function that remains warm, personal, and thoughtful, while delivering consistently memorable experiences that customers love to share.

Dynamic Customer Happiness Officer at Datamate Info Solution Limited, adept at enhancing client loyalty through innovative engagement strategies. Proven expertise in data analysis and effective communication, driving significant improvements in customer satisfaction. Skilled in grievance resolution and relationship building, consistently transforming challenges into opportunities for growth.

Experienced customer happiness center manager and chief officer at Roads and Transport Authority in Dubai, boosted customer satisfaction from 60% to 90% in six months. Recognized for pioneering initiatives such as smart kiosks and 'esa’alni / ask me' project, receiving the Namous 2017 award for best customer services employee. Previous role as assistant producer at Dubai Media Incorporation involved overseeing program logistics and production coordination.profile shows. Demonstrates excellence in customer service, team leadership, and quality support delivery, with a commitment to enhancing public awareness and engagement through strategic initiatives.

NARYUNG HER

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Airasia Customer Happiness

Sales Division

Server & Cashier

Education

Bachelor's degree - Airline Service

Business Administration - Exchange student

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Airasia Customer Happiness

Sales Division

Server & Cashier

Business Administration - Exchange student

Bachelor's degree - Airline Service

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