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Customer service leader with 7 years’ experience leading support teams at a B2C online wine retailer. Proven ability to build and scale high-performing teams, backed by strong operational expertise, tech-savviness, and a deep commitment to service excellence.

Known for a servant-leadership style and a passion for coaching teams to success, I believe people and culture are the foundation of truly exceptional customer experiences. I’ve led support teams through rapid growth, creating scalable systems, embedding consistent training, and fostering environments where individuals thrive — personally and professionally.

Skilled in identifying and resolving customer pain points, preventing repeat issues through data-led insight and process improvement. I’m confident leading performance in key service metrics (CSAT, NPS, SLA) while collaborating cross-functionally to deliver seamless end-to-end customer experiences.

I’m now excited to take on a new challenge with a values-driven business like The Cornish Company — helping to shape, scale, and lead a customer service function that remains warm, personal, and thoughtful, while delivering consistently memorable experiences that customers love to share.

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.

A reliable intern with a strong background in studying security and networking actively seeking an internship opportunity to enhance skills and acquire valuable real-world experience. Committed to developing a successful career path, dedicated to expanding work experience, and contributing to the growth of an organization.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

NARYUNG HER

Overview

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Airasia Customer Happiness

Sales Division

Server & Cashier

Education

Bachelor's degree - Airline Service

Business Administration - Exchange student

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Airasia Customer Happiness

Sales Division

Server & Cashier

Business Administration - Exchange student

Bachelor's degree - Airline Service

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