Nathalie Knauf

Amazon Team Lead:
Overseeing daily operations of a team of up to 140 people including reports of productivity and quality. I engage with the team and update them on key information for daily learning as well as support with meetings and events, reporting to others via email as well as in person. Leading by example on safety while always sourcing improvements as well as encouraging personal development. This is a fast paced environment which changes, evolves and demands a quick reaction. This role is particularly demanding over Peak times, which I have thrived in, and supported the team to exceed expectations.

• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Consistently complied with workplace health and safety measures to minimize operational risk.
• Executing Inbound operations. Meeting customer facing metrics, while maintaining coast targets and upholding safety and morale of the team reporting to me.
• Driving performance management of my team members. Preparing and implementing training and development plans for associates
• Developing new systems to make process easier and more efficient
• Providing help, coaching and feedback to associates
• Organizing labor share movements between departments to hit FC targets and fulfil costumer promises
• Training new team leads to support the team

Amazon Associate Forum:

• communicate between management and associates
• rely information across the FC
• point of contact for associates and management

• Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
• Transported pallets and heavy stock using forklift equipment.
• Operated large machinery, forklifts and cranes whilst maintaining excellent safety standards.
• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
• Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
• Understood warehouse product placement, enabling efficient picking and packing services.
• Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
• Picked orders to meet productivity targets.

• Obtained signatures and took pictures of delivered mail for proof of delivery purposes.
• Maintained customer satisfaction by delivering mail on time and liaising with recipients as needed.
• Covered employee routes during absences, successfully planning new routes and quickly learning new locations.
• Processed and delivered mail to recipients across Saarbrücken city centre.
• Delivered mail by foot, bike or car, choosing best method based on distance and delivery load.
• Greeted customers politely and professionally, maintaining outstanding customer service.
• Collected mail from mailboxes and other designated areas at allocated times for post office processing.

• Managed crops effectively, sowing, watering and providing necessary disease control measures.
• Loaded products into trucks, ensuring swift and secure deliveries to storage facilities.
• Planted seeds, cut vegetables and packed cut products

• Obtained signatures and took pictures of delivered mail for proof of delivery purposes.
• Maintained customer satisfaction by delivering mail on time and liaising with recipients as needed.
• Covered employee routes during absences, successfully planning new routes and quickly learning new locations.
• Processed and delivered mail to recipients across Saarbrücken city centre
• Delivered mail by foot, bike or car, choosing best method based on distance and delivery load.
• Greeted customers politely and professionally, maintaining outstanding customer service.
• Collected mail from mailboxes and other designated areas at allocated times for post office processing.