NEHA KUMARI
Bengaluru
Summary
Experienced Investigation Specialist adept in conducting thorough research, analysis, and strategic planning. Recognized for leadership in resolving challenging and cold cases. Self-motivated, results-oriented, and skilled at multitasking with strong organization and communication abilities
Overview
3
3
years of professional experience
Work History
Investigation Specialist
Amazon
Bengaluru
01.2022 - Current
- Investigation and Risk Management: Achieved productivity and quality metrics through thorough investigations, identifying potential threats.
- Process Improvement: Streamlined investigative processes, accelerating case resolutions by enhancing team communication.
- Internal Controls Enhancement: Strengthened internal controls with recommendations based on investigative findings, improving organizational practices.
- Project Participation: Strengthened internal controls with recommendations based on investigative findings, improving organizational practices.
- Cross-functional Expertise: Cross-trained across three store locations, showcasing adaptability to diverse operational environments.
- Team Collaboration: Collaborated with team members to resolve special cases, ensuring accurate, and timely outcomes.
- Team Leadership & Engagement: Led engagement initiatives for a team of 22, fostering a positive work environment.
- Recognition & Performance: Recognized as top performer, receiving over 7 awards for exceptional contributions.
Education
Executive MBA - Operational Management
Narsee Monjee Institute of Management Studies (NMIMS)
Mumbai, MH07.2024
BBA. LLB -
Alliance University
Bengaluru, KA01.2020
Skills
- Analytical skills
- Problem-solving aptitude
- Research abilities
- SQL
- MS Excel
- Decision making
- Team management
- Fraud risk investigations
- Detail oriented
- Multi-task
- Excellent communication
- Process improvement
- Investigative tools proficiency
Accomplishments
- Part of focus groups to identify investigator challenges and improve process quality, contributed to solutions that enhanced workflows and strengthened SOP alignments
- Contributed to a pilot project focused on AHT improvement, helping identify gaps, and drive process enhancements
- Engagement POC for the team
Timeline
Investigation Specialist
Amazon
01.2022 - Current
Executive MBA - Operational Management
Narsee Monjee Institute of Management Studies (NMIMS)
BBA. LLB -
Alliance University
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