Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

NELLIE HARROY

Administration & Account Assistant
Kota Kinabalu
NELLIE HARROY

Summary

Driven by strategic planning and a knack for quality assurance, I significantly enhanced efficiency and client satisfaction at Avenue Corporation. My adeptness in multitasking and active listening fostered strong client relationships and streamlined operations.


Results-oriented Account Supervisor with more than 10 years history of deepening client relationships by providing exceptional service, support and strategic direction. Skilled in budget tracking, solution development, and reporting.

Monitoring accounts to achieve performance objectives. Liaised with partners in commerce to understand and deliver on client needs. Cementing business relationships through synergistic, collaborative, relentless growth. Quality-driven Account Supervisor motivated to exceed business and customer expectations.


Knowledgeable about industry standards and practices and proficient in managing projects, developing concepts, and tracking budgets. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.


Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.



Overview

24
years of professional experience

Work History

Avenue Corporation

Admin and Account Supervisor
01.2015 - 01.2024

Job overview

  • Administration Task.
  • Account Receivable.
  • Account Payable.
  • Manage all account transaction (data entry).
  • Handle monthly, quarterly and annual closing.
  • Reconcile accounts payable and receivable.
  • Ensure timely bank payments.
  • Developed strong client relationships, resulting in a higher rate of repeat business.
  • Streamlined internal processes to improve overall efficiency and productivity within the team.
  • Proactively sought feedback from clients on service delivery, implementing changes as necessary to enhance satisfaction levels further.

Weida Resources Sdn Bhd

Credit Control Officer
08.2009 - 02.2015

Job overview

  • Contact directly collect payments.
  • Accessed credit records to evaluate customer credit histories.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Ensured compliance with corporate credit policies by conducting thorough credit reviews for new and existing customers.
  • Provided valuable insights on potential business risks during quarterly management review meetings, aiding in strategic planning initiatives.
  • Enhanced cash flow for the company through efficient debt collection and negotiation techniques.
  • Collaborated with sales teams to establish credit terms that balanced risk and revenue potential.
  • Worked closely with finance teams to develop accurate forecasts for cash flow based on current account receivables data.
  • Reduced delinquency rates by closely monitoring customer accounts and diligently following up on overdue payments.
  • Minimized bad debts by identifying high-risk accounts early, allowing for proactive intervention and resolution of issues.
  • Developed strong relationships with key clients, fostering trust and promoting timely payment of invoices.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Processed payments and applied to customer balances.
  • Organized and finalized loan applications for underwriter review.

Yu Kien Industries Packaging Sdn Bhd

Account and Admin Assistant
09.1999 - 05.2009

Job overview

  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Updated database of contacts and resources for company-wide distribution.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasks projects.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Elevated company reputation through meticulous attention to detail in all aspects of work output.
  • Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
  • Supported business growth by assisting in marketing campaigns and coordinating events.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
  • Developed and implemented strategies to streamline office operations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Sabah Adventist School
Tamparuli, Sabah

High School Diploma
12.1996

Skills

Customer Relations

Languages

Malay
Proficient
C2
English
Upper intermediate
B2
mandarin
Intermediate
B1

Timeline

Admin and Account Supervisor

Avenue Corporation
01.2015 - 01.2024

Credit Control Officer

Weida Resources Sdn Bhd
08.2009 - 02.2015

Account and Admin Assistant

Yu Kien Industries Packaging Sdn Bhd
09.1999 - 05.2009

Sabah Adventist School

High School Diploma

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NELLIE HARROY Administration & Account Assistant