Nesa Maiava
Woolloongabba, Brisbane
Summary
Born and raised in New zealand and moved to Australia permanently to pursue not only a career but a passion for being in service of people from all walks of life. Straight out of High school I had jumped straight into studying hospitality in 2011, more than 11 years later I never looked any elsewhere. I am looking forward to open my own seafood restaurant in the future.
Here are what I have endured from my recent Job and everything that I have experienced and highly skilled at,
Proven Food and Beverage Attendant with a track record of enhancing customer satisfaction at The Star Entertainment Group. Leveraged adaptability under pressure and beverage preparation expertise to improve service quality and efficiency. Excelled in teamwork and collaboration, significantly contributing to a positive dining experience. Demonstrated exceptional reliability, ensuring operational excellence.
Overview
12
12
years of professional experience
Work History
Food and Beverage Attendant
The Star Entertainment Group
09.2022 - 02.2025
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Developed customer feedback system, leading to notable improvements in service and menu offerings.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Restaurant Waiter/Barista
The Coffee Club
01.2017 - 03.2018
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Communicated with kitchen staff to enable accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cafe Server
Skycity Auckland
04.2013 - 09.2013
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Provided customer satisfaction by providing efficient and friendly service.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Created cappuccinos, iced coffees, teas and lattes for customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
Education
Certificate in Hospitality (Level 1 - Level 3)
New Zealand Mangement Academy
Sylvia Park02-2011
High School Diploma -
Tangaroa College
Dawson Rd, Otara Auckland03-2009
Skills
- Reliability and punctuality
- Adaptability under pressure
- Guest services
- Dining room organization
- Menu expertise
- Beverage preparation
- Table setting proficiency
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Clear communication
- Food running
- Table clearing
- Table setup
- Service bar restocking
- Quality assurance
- Excellent communication
- Wait staff support
Additional Information
References
Nicole Ruan - The Star Entertainment (Events Manager)
Contact - 0435728973
Meona Bulei - Amora Hotel (Assistant Manager)
Contact - 0452139100
Timeline
Food and Beverage Attendant
The Star Entertainment Group
09.2022 - 02.2025
Restaurant Waiter/Barista
The Coffee Club
01.2017 - 03.2018
Cafe Server
Skycity Auckland
04.2013 - 09.2013
Certificate in Hospitality (Level 1 - Level 3)
New Zealand Mangement Academy
High School Diploma -
Tangaroa College
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