Nolly Macapagal
San Simon
Summary
Driven Assistant Manager with a proven track record at Jemulpo Metal.LTD, enhancing operational efficiency and customer satisfaction. Excelled in operations management and team leadership, fostering staff development and collaboration. Achieved significant improvements in performance and service quality through effective problem-solving and adaptability.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Jemulpo Metal.LTD
04.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Mentored team members to enhance professional development and accountability in workplace.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Electronic And Computer Technician
DATA COLLEGE
San Fernado Pampanga 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Team motivation
Workload Management
Team Leadership
Computer Skills
Positive Attitude
Problem-Solving
Multitasking
Adaptability and Flexibility
Time management abilities
Problem Resolution
Team building
Effective Communication
Adaptability
Professionalism
Technical Proficiency
Languages
tagalog
Native language
English
Upper intermediate
B2
Korean
Intermediate
B1
Interests
Playing Guitar
Timeline
Assistant Manager
Jemulpo Metal.LTD
04.2014 - Current
No Degree - Electronic And Computer Technician
DATA COLLEGE
04.2001 -
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