Nomvuyo Manuel

Debtors Clerk

• Invoicing and Billing: Generated and sent invoices to customers in a timely manner, ensuring accuracy and compliance with company policies.
• Payment Processing: Recorded and processed payments received from customers, applying them to the appropriate accounts and invoices.
• Account Reconciliation: Regularly reconciled customer accounts to ensure that all payments were accounted for and discrepancies were investigated and resolved.
• Debt Collection: Monitored overdue accounts, sent reminders and followed up with customers regarding outstanding balances, and escalated issues to senior management if necessary.
• Customer Communication: Addressed and resolved customer queries and disputes related to invoices, payments, and account statuses.
• Record Keeping: Maintained accurate and up-to-date records of all transactions, invoices, and correspondence with customers.
• Reporting: Prepared and presented regular reports on accounts receivable, ageing accounts, and collection activities to management.
• Credit Control: Assisted in evaluating customer creditworthiness and adjusting credit limits based on payment history and risk assessment.
• Administrative Support: Provided general administrative support related to the accounts receivable function, including filing and data entry.

Internal Sales Consultant

• Client Relationship Management: Developed and maintained strong relationships with existing clients, understanding their needs and ensuring high levels of satisfaction.Addressed inquiries, resolving issues, and providing product or service information.
• Sales and Lead Generation: Identified and pursued new sales opportunities within existing accounts and through lead generation efforts.Followed up on leads generated from marketing campaigns and referrals, converting them into sales.
• Product Knowledge and Expertise: Maintained a thorough understanding of the company’s recycling products and services, staying informed about industry trends and regulatory changes. Provided accurate and detailed product information to clients, including the benefits of various recycling solutions.
• Sales Support: Prepared and delivered proposals to clients. Assisted in the preparation of quotes, contracts, and other sales documentation.
• Order Processing: Managed the sales order process from initiation to completion, ensuring accuracy in order entry and fulfilment.Coordinated with other departments (such as logistics and operations) to ensure timely delivery and service.
• Customer Service: Resolved any post-sale issues or complaints promptly and effectively.Provided exceptional customer service to enhance client retention and loyalty.
• Collaboration: Worked closely with other sales team members, marketing, and customer service to align strategies and ensured cohesive operations. Ensured all sales activities complied with industry regulations, company policies, and ethical standards.

Reception Assistance- On an ad-hoc basis

• Greeting Visitors: Welcomed guests and clients, ensuring a friendly and professional first impression.
• Handling Phone Calls: Answered, screened, and forwarded phone calls to appropriate departments or individuals.
• Managing Appointments: Scheduled and confirmed appointments, meetings, and conference room bookings.
• Handling Mail and Deliveries: Receive, sort, and distributed incoming mail and packages; prepared outgoing mail.
• Maintaining Reception Area: Kept the reception area clean, organized, and stocked with necessary supplies.
• Administrative Support: Performed basic administrative tasks like data entry, filing, and preparing documents.
• Customer Service: Addressed and resolved visitor inquiries or issues, ensuring a positive experience.

Inventory & Assistant Manager

• Inventory Management: Monitored stock levels, and conducted regular stock audits.
• Sales Reporting: Analyzed sales data and generate reports to track performance and identify trends.
• Order Processing: Oversaw the ordering and receiving of merchandise, ensuring accuracy and timely delivery.
• Budget Management: Managed the store budget, tracked expenses, and implemented cost-control measures.
• Staff Supervision: Supervised and trained store staff, ensuring adherence to company policies and high customer service standards.
• Customer Service: Addressed customer inquiries, resolved complaints, and ensured a positive shopping experience.
• Visual Merchandising: Implemented and maintained store displays and merchandising to enhance product presentation.
• Compliance: Ensured store operations complied with company policies, health and safety regulations, and legal requirements.
• Loss Prevention: Monitored and addressed issues related to theft or loss, and implemented security measures.

Key Responsibilities:

• Record Maintenance: Accurately tracked and recorded bulk cash transactions and deposits at the end of each shift.
• Customer Assistance: Addressed general customer queries and provided support as needed.
• Note Sorting: Organised and sorted notes daily to ensure proper handling and categorisation.
• Report Generation: Printed and reviewed required journal reports at the end of each day to maintain financial accuracy.