Richard Mayhew
Hotel Management & Development
Summary
RESUME Richard MAYHEW
Growing up in the outback of Australia in the Flinders Ranges in a large family environment ,"Boy from the Bush" life & experiences, forging an early resilience and perseverance of character with dreams of travelling the world.
After joining the big Mining Company BHP as a Cadet I took first step overseas to New Zealand and eventually to Europe. There the strong passion for hotel management emerged from working in an historical inn in the Market Square of Devizes, Wiltshire UK. Returning to Australia continuing my hotel career with Australian Hotel Groups - Innkeepers Ltd, Four Seasons, Quality Pacific Hotels, SPHC eventually joining the Global Hotel Group Accor. My career in the hotel industry has given me not only growth in Hotel Management but also Construction & Design , pre opening and opening of hotels in various environments under different conditions.
As an Hotelier with an outstanding track record in challenging environments eg Myanmar, with excellent leadership capabilities, cross cultural expertise, and integrity, with key competencies in commercial business and organizational development. An experienced and driven leader with repeated success in transformation and development of businesses in emerging and developed markets. With expertise in driving and achieving change to build sustainable, highly profitable businesses that succeed through effective leadership at all levels. Delivered consistently superior commercial results across developed and emerging markets.
Overview
40
40
years of professional experience
1
1
Certification
1
1
Language
Work History
Chief Executive Officer
LP Holding Co Ltd
01.2015 - 03.2022
- Thai owned Foreign Direct Investment Company – Privately owned by Khun Lertsak Nopburanand ) property portfolio in Myanmar – CENTREPOINT OFFICE TOWER , PULLMAN YANGON CENTREPOINT &MERCURE MANDALAY HILL RESORT )
- Industry : Hospitality, Tourism and Commercial Office & Retail - MERCURE MANDALAY HILL RESORT HOTEL (Novotel Mandalay to Feb 2003 )
- With the withdrawal of Accor (AAPC) from Myanmar due to sanctions, the hotel was rebranded as Mandalay Hill Resort Hotel in 2003
- With my continuation as General Manager reporting directly to the owner I was responsible for the rebranding and repositioning of the hotel, with additional developments to the hotel -creating the Mandalar Spa & Spa Villas, Kinsana Garden Theatre Cultural Restaurant and Conference Centre
- Achieving a high level of success with hotel becoming leader in the Mandalay market, MPI above market share, high Trip Advisor ratings and high Departmental GOP & Hotel GOP levels
- Steering the Sales & Marketing established the hotel successfully in the International and Domestic markets
- The Mandalay Hill Resort Hotel rejoined Accor and rebranded to Mercure Mandalay Hill Resort from 2018
- In addition to management of the Mandalay Hill Resort Hotel, I was engaged by the owner ( LP Holding Co Ltd ) from 2005 to take on additional responsibilities for the restart of the “Sofitel Hotel” in Yangon
- This project had been mothballed since the 1997 Asian Financial crisis
- After undergoing an extensive refit and refurbishment this development the “Sofitel Hotel” was repositioned as the Centrepoint Towers Office & Hotel
- The recommencement of this development “Sofitel Hotel” in 2005 , with opening in 2010 of Commercial Office Tower of 15000sqm Office space and Retail 2000sqm and Hotel in 2018 as Pullman Yangon Centrepoint
- My additional responsibilities from 2005 included the negotiation with Government Departments both at Ministerial level in Nay Pyi Taw and Yangon with Myanmar Investment Commission ,Yangon City Development Committee and Township Offices
- As well I was responsible for the Sales & Marketing of the Office Tower and negotiation and leasing of Office & Retail units
- Key Tenants included the Canada Embassy, Qatar Airlines, Nestle, Krung Thai Bank, Maybank, ABB, Exim Bank , Ooredoo, Nokia Siemens, Toshiba, Itochu & Toyo Thai
- For the International Hotel – Responsible for the Management of Pre-opening with the planning of operations and design, FFE procurement, Marketing and Recruitment and the development of F&B concepts for the hotel
- Soft Opening in 2015 as Centrepoint Grand Hotel upon Government request
- HMA negotiated with Accor in 2017 with hotel rebranded under ACCOR - Pullman Yangon Centrepoint with re-opening in Feb 2018
- Rooms 298/ F&B Outlets x 8 / Conference & Banquet / Spa 7 Fitness
- With Accor HMA in affect from 2018 I acted as Owner’s Representative for the Hotels .
General Manager
ACCOR – Novotel Mandalay / Mandalay Hill Resort Hotel LP Holding Co Ltd
Mandalay
07.2002 - 01.2015
- Note: Accor pulled out from Myanmar in 2003 due to EU sanctions on Myanmar
- I continued to stay on working directly with the owner of the hotel as General Manager repositioning and rebranding it to Mandalay Hill Resort Hotel in 2003
- Now rebranded to Mercure Mandalay Hill Resort from 2018.
General Manager
ACCOR – Royal Lakeside Novotel
Rotorua
12.1997 - 07.2002
- Taking on this position at the time of the Asian Financial crisis with the fallout of tourism in the Industry particularly International tourists
- Occ drop from 80% to 20%
- Leading the team through the changes in the market the hotel successfully channeled efforts toward the Corporate Conference and MICE market with innovative off property events
- Established outdoor contracted catering venues and events in Rotorua’s Redwood Forest – launching “Redwood Forest Sails”, and Rotorua’s Historical Spa Museum
- Engaged in Sporting events ie Rugby “Chiefs” sponsor and Cultural events ie “Rotorua’s Lakeside Concert”
- With the return of International market the construction of the” Matariki Concert Hall” for Maori Dance and Hangi greatly enhanced our position in attracting Group & FIT tourists to the hotel
- Our team approach to the market was recognized with the NZ Tourism Award of “Tourism Innovator of the Year” in 2002.
General Manager
Mercure Hotel Plaza
04.1995 - 12.1997
- Rebranding & repositioning of this hotel as the Mercure ( Accor brand), Predominantly the preferred hotel for major mining companies in Kalgoorlie
- Industry : Hospitalty, Tourism and Recreation
General Manager
SANGORA Holdings Ltd, Araluen Country Club Golf Resort
Perth
09.1993 - 04.1995
- Senior Management ) Construction, Pre-Opening and Opening of the Championship Golf Course and Clubhouse in the Darling Range on the outskirts of Perth
- Development of the proposed International hotel was deferred
- Industry ; Hospitality, Tourism and Golf Recreation
General Manager
Sheraton /SPHC Parkroyal / Launceston International Hotel
Launceston
04.1988 - 09.1992
- Construction, Pre-Opening and Opening in 1990
- Pre opening as Sheraton / Rebranded with opening as Launceston International Hotel / rebranded as Parkroyal Hotel (SPHC Southern Pacific Hotel Corp) in 1991, ) Construction, Pre -Opening and Operation of the hotel under Sheraton, Launceston International and SPHC Parkyoyal
- Industry : Hospitality, Tourism and Recreation
General Manager Esplanade Plaza Hotel
Western Resorts / Quality Pacific Hotel Corporation
Fremantle
01.1987 - 01.1988
- Led the team through pre & post Cup period establishing the hotel as a MICE venue and key Corporate hotel for Fremantle business.
Assistant General Manager
Western Resorts / Quality Pacific Hotels
01.1986 - 01.1987
- Operational Management of the hotel during the America’s Cup in Fremantle
- Industry : Hospitality, Tourism and Recreation
General Manager
Four Seasons Hotels, Four Seasons Yulara, NT
Yulara
12.1984 - 05.1986
- Operating in an isolated environment in the Centre of Australia at Yulara, Northern Territory
- Business predominantly International Group & FIT tourists visiting Uluru ( Ayers Rock) & Kata Tjuta (Olgas)
- Contracted Airline catering for Ansett flights to Yulara.
General Manager
Four Seasons Launceston Tasmania
Launceston, Tasmania
06.1982 - 12.1984
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Economics -
University of Adelaide
Adelaide 01.1970 - 12.1972
PMD1 - PMD1 Management Development
University of Tasmania
Hobart , Tasmania , Australia 04.2001 - 05.1981
Certificate of Financial Markets -
Securities Institute of Australia
01.1990 - 07.1991
MBA - Hospitality Modules, Tourism & Leisure
University of South Australia, Accor GM Management
01.1996 - 12.1997
Skills
SPORTundefined
Certification
Market Growth Leadership | Executive Management | Employee Engagement | Organizational Restructuring | Crisis Management | Budgeting & Forecasting | Full P&L | Hotel Operations | Innovation | Luxury Hospitality Branding | Customer Experience | Change Management | Strategic Planning | Business Development | Sustainability | Corporate Social Responsibility | Strategic Partnerships | Revenue Management | Data Analytics | Commercial & Retail Leasing | Government Relations | HMA Negotiation | Arbitration | Market Insight (ref Myanmar ) | Property Development | Pre Opening | FFE Procurement | F&B Design & Concepts
Additional Information
- Various Other Employment – BHP Ltd ( Cadet ), Innkeepers Ltd (Australia), NZ Breweries (New Zealand), The Bear Hotel, Devizes ( United Kingdom), Bomgard Farm (Denmark) , Ramat David (Israel ) OTHER ACHIEVEMENTS INNKEEPERS LENNA Tasmania - Australian Tourism Awards – Gold Plate 1980 Australian Award - Best Restaurant Tasmania FOUR SEASONS YULARA RESORT, Ayers Rock - Australian Tourism Awards – 1985 Hotel Accommodation NT ESPLANADE PLAZA HOTEL, Fremantle WA - Australian Tourism Awards - 1987 Hotel Special Commendation LAUNCESTON INTERNATIONAL HOTEL, Tasmania - Australian Tourism Awards – Gold Plate 1990 Best Restaurant ROYAL LAKESIDE NOVOTEL Rotorua NZ - New Zealand Tourism Awards - 2001 & 2002 Finalist Accommodation & Resorts ROYAL LAKESIDE NOVOTEL , Rotorua NZ - New Zealand Tourism Awards 2002 – WINNER - “Tourism Innovator of the Year” MANDALAY HILL RESORT HOTEL Myanmar Tourism Award Hotel 2017 – “Hotel Award “ PULLMAN YANGON CENTREPOINT Gold Medal Ospitalita Italiana 2019 - Italian Government Chamber of Commerce award to E’Cucina Italian Restaurant
Timeline
Chief Executive Officer
LP Holding Co Ltd
01.2015 - 03.2022
General Manager
ACCOR – Novotel Mandalay / Mandalay Hill Resort Hotel LP Holding Co Ltd
07.2002 - 01.2015
PMD1 - PMD1 Management Development
University of Tasmania
04.2001 - 05.1981
General Manager
ACCOR – Royal Lakeside Novotel
12.1997 - 07.2002
MBA - Hospitality Modules, Tourism & Leisure
University of South Australia, Accor GM Management
01.1996 - 12.1997
General Manager
Mercure Hotel Plaza
04.1995 - 12.1997
General Manager
SANGORA Holdings Ltd, Araluen Country Club Golf Resort
09.1993 - 04.1995
Certificate of Financial Markets -
Securities Institute of Australia
01.1990 - 07.1991
General Manager
Sheraton /SPHC Parkroyal / Launceston International Hotel
04.1988 - 09.1992
General Manager Esplanade Plaza Hotel
Western Resorts / Quality Pacific Hotel Corporation
01.1987 - 01.1988
Assistant General Manager
Western Resorts / Quality Pacific Hotels
01.1986 - 01.1987
General Manager
Four Seasons Hotels, Four Seasons Yulara, NT
12.1984 - 05.1986
General Manager
Four Seasons Launceston Tasmania
06.1982 - 12.1984
Bachelor of Economics -
University of Adelaide
01.1970 - 12.1972