Summary
Overview
Work History
Education
Skills
Timeline
Generic
Roger Choi

Roger Choi

All-rounder
Melbourne

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate Teacher experience in helping adult learners and minor students develop advanced abilities. Imparts deep love of subject area through well-planned lessons and hands-on activities. Consistently earns top marks from students for fun, engaging and in-depth classes. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

F&B Manager

Everland
2023.01 - 2024.04
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Business Owner

Imola
2021.01 - 2022.10
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Dance Instructor

JST STUDIO
2018.06 - 2020.10
  • Advised students on selecting and developing effective study habits for self-enrichment topics.
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.

Server

VIPS Restaurant
2017.06 - 2018.03
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Construction Worker

Seo Hui Construction
2017.03 - 2017.05
  • Operated forklifts and boom lifts to complete various tasks.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.

Cashier

Hana Mart
2016.01 - 2016.12
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Bachelor of Arts - Police Administration

Yong in University
Yongin-si, South Korea
2001.04 -

Skills

  • Sales Promotion
  • Cost Estimation
  • Food presentation
  • Teaching techniques
  • Social Media Promotion
  • Self Motivation
  • Employee Motivation
  • Revenue Forecasting
  • Total Payment Calculation
  • Store merchandise stocking
  • Dining area maintenance
  • Inventory Management

Timeline

F&B Manager

Everland
2023.01 - 2024.04

Business Owner

Imola
2021.01 - 2022.10

Dance Instructor

JST STUDIO
2018.06 - 2020.10

Server

VIPS Restaurant
2017.06 - 2018.03

Construction Worker

Seo Hui Construction
2017.03 - 2017.05

Cashier

Hana Mart
2016.01 - 2016.12

Bachelor of Arts - Police Administration

Yong in University
2001.04 -
Roger ChoiAll-rounder