RONDREA GILBERT
Pyeongtaek-si,41
Summary
Dynamic Assistant Manager and Lead Associate with a proven track record of driving exceptional customer satisfaction and fostering positive experiences. Known for strong organizational skills, reliability, and keen attention to customer needs, consistently delivering results that enhance service quality. Adept at leading teams to achieve operational excellence while maintaining a customer-centric approach. Committed to creating an environment where customers feel valued and supported, contributing to long-term loyalty and business success.
Overview
8
8
years of professional experience
Work History
Lead Associate of Operations MOD / Security Coordinator / Customer Service
J.P. Morgan Chase
12.2017 - 06.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- I support the branch manager and associates to ensure customer financial transactions are completed accurately and effectively, while complying with all polices, procedures and regulatory banking requirements
- I support the Branch Manager with all aspects of operations, including loss control, compliance and audits standards
- I assist with scheduling as necessary
- In the absence of the Branch Manager I’m given responsibility to communicate branch priorities throughout the day.
Associate Banker
JPMorgan Chase
12.2016 - 12.2017
- As an Associate Banker at Chase, I am at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships
- I help customers with everyday transactions, build rapport and introduce them to our One Chase family
- I also teach clients how to use self-service options - helping them enroll in and use tools so they can bank how, when and where they want.
Cashier
Publix
03.2014 - 12.2016
- Emphasize fast, friendly customer service
- Answer customers' questions and addressed problems and complaints.
- Educate customers on product and service offerings. Work as a team member performing cashier duties, product assistance and cleaning.
Education
Bachelor Of Applied Arts And Science - Communications Studies
Southern New Hampshire University
Associate Of Arts And Sciences - Communication Studies
Georgia State University
Atlanta, GA05.2018
HIGH SCHOOL DIPLOMA - undefined
Locust Grove High School
2012
Skills
- Operations Management
- Excellent Leadership Skills
- Exceptional communication skills
- Strong client relations
- Calm and Professional Under Pressure
- Complex Problem-Solving
- Write Reports
- Bank Security Expertise
- Audit Preparation
- Staff training
- Employee supervision
- Teamwork and collaboration
Timeline
Lead Associate of Operations MOD / Security Coordinator / Customer Service
J.P. Morgan Chase
12.2017 - 06.2022
Associate Banker
JPMorgan Chase
12.2016 - 12.2017
Cashier
Publix
03.2014 - 12.2016
Associate Of Arts And Sciences - Communication Studies
Georgia State University
HIGH SCHOOL DIPLOMA - undefined
Locust Grove High School
Bachelor Of Applied Arts And Science - Communications Studies
Southern New Hampshire University
Education
true
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