Rowan Hong
Calgary
Summary
Dynamic professional with a proven track record at Del Monte Fresh Produce Co, excelling in office administration and fostering team collaboration. Recognized for optimizing processes and enhancing productivity, while maintaining exceptional customer service. Skilled in Microsoft Office and adept at managing inventory, ensuring efficiency and accuracy in all tasks.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Barista
MEGA MGC Coffee
10.2024 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
Adminstrator
Del Monte Fresh Produce Co
11.2021 - 09.2024
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Streamlined inventory management processes for more efficient order fulfillment and reduced backorders.
Sales Assistant
Prochem
09.2020 - 11.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Service Administrator
Crown Equipment
12.2016 - 03.2020
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created organized filing system to manage department documents.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
Administrative Officer
EQ Bestech
03.2014 - 07.2016
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
Sales Associate
Dalma Solution
08.2012 - 10.2013
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Delivered compelling presentations tailored to individual client needs, effectively communicating product value propositions.
- Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor's Degree - International Trade
Gangneung-Wonju National University
Gangneung, South Korea02-2012
Skills
- Team player
- Order taking
- Beverage preparation
- Exceptional cognitive memory
- Menu memorization
- Team collaboration
- Physical stamina
- Recipe adherence
- Office administration
- Microsoft Office proficiency
- Clerical assistance
- Data entry
Languages
Korean
Bilingual or Proficient (C2)
English
Intermediate (B1)
Javanese
Beginner (A1)
Software
MS Office
Photoshop
Timeline
Barista
MEGA MGC Coffee
10.2024 - 03.2025
Adminstrator
Del Monte Fresh Produce Co
11.2021 - 09.2024
Sales Assistant
Prochem
09.2020 - 11.2021
Service Administrator
Crown Equipment
12.2016 - 03.2020
Administrative Officer
EQ Bestech
03.2014 - 07.2016
Sales Associate
Dalma Solution
08.2012 - 10.2013
Bachelor's Degree - International Trade
Gangneung-Wonju National University
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