RUTH ORTEGA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Animal Care Facility Manager
Saber Pet Lodge
09.2023 - Current
- Directed and supervised all NAF and Local National Employees in day-to-day activities.
- Created two brand new Local National job positions to help with our staff shortages.
- Kept detailed record of over 600 customers and their pets to best accommodate them for future bookings.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations, personnel and pets for safety and health regulations compliance.
Animal Care Assistant Manager
Saber Pet Lodge
02.2023 - 09.2023
- Responsible for daily office working including: facility income reports, monetary deposits, petty cash disbursements and payroll.
- Assists the manager with maintaining supply and resale inventories.
- In manager's absence, supervises NAF employees, prepares schedules, monitors work assignments and provides guidance on work requirements.
- Trains staff on animal health and handling.
- Monitors the health and well-being of the animals entrusted to the facility.
Animal Caretaker
Saber Pet Lodge
08.2022 - 02.2023
- Kept animals clean and free of contaminants to promote optimal health.
- Managed approximately 15 to 20 regular daycare dogs Monday through Friday, keeping them fed and clean.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Maintains building areas in clean, sanitary condition to ensure no animal is subjected to an unhealthy environment.
Patient Financial Representative
Miami Cancer Institute / Baptist Health South Florida
11.2020 - 11.2021
- Established financial arrangements for self-pay patients.
- Managed approximately 30 incoming calls and emails from patients.
- Efficiently posted payments and adjustments in accounting system.
- Described general insurance regulations and practice insurance contracts to clients.
- Explained payment requirements, accepted payment methods and billing procedures.
Front Desk Clerk / Authorizations Representative
Vasconcello
08.2019 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Sales Associate
Allegro Music Center
04.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Front Desk Assistant / Accountant
TGSV Enterprises, Inc
07.2018 - 01.2019
- Received, screened and routed incoming calls.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled payment and bill processing, change giving and payment collecting for guests.
Education
Associate of Arts -
Miami Dade College
Florida06.2020
High School Diploma -
Miami Arts Charter School
Homestead, FL05.2018
Skills
- Administrative experience with Microsoft Office
- Effective communication and active listening skills
- Excellent at time management and work well under pressure
- On-hands experience regarding facility maintenance and management
- High-quality organizational skills
Accomplishments
Received the Award for Civilian Achievement in recognition of my performance as Animal Care Facility Manager. During my time in this position I guided a $45,000 perimeter fence renovation project, and a vital $30,000 surveillance upgrade of the entire facility addressing safety concerns for animals and staff. These two major activities increased overall efficiency and morale across the Saber Pet Lodge.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Animal Care Facility Manager
Saber Pet Lodge
09.2023 - Current
Animal Care Assistant Manager
Saber Pet Lodge
02.2023 - 09.2023
Animal Caretaker
Saber Pet Lodge
08.2022 - 02.2023
Patient Financial Representative
Miami Cancer Institute / Baptist Health South Florida
11.2020 - 11.2021
Front Desk Clerk / Authorizations Representative
Vasconcello
08.2019 - 11.2020
Sales Associate
Allegro Music Center
04.2019 - 08.2019
Front Desk Assistant / Accountant
TGSV Enterprises, Inc
07.2018 - 01.2019
Associate of Arts -
Miami Dade College
High School Diploma -
Miami Arts Charter School
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