Hi, I’m
Sanga Kim
Guest Relations Specialist
Perth,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Guest Relations Specialist position. Ready to help team achieve company goals. Highly communicative professional with more than 8 years in the hospitality industry with my complaint handling and multilingual skills.
Overview
7
years of professional experience
Work History
ÉVASION (Bon Voyage Inc.)
Guest Relations Specialist
06.2021 - 08.2022
Job overview
- Managed guest inquiries and requests efficiently via calls and online, ensuring timely resolution of concerns.
- Handled customer complaints to satisfy and retain guests while maximizing occupancy rates through upselling techniques.
Concentrix
Customer Retention Manager
10.2020 - 05.2021
Job overview
- Managed a team of dedicated Customer Retention Specialists responsible for handling tough customers, developing budgets, and controlling costs.
- Maintained a service quality for customer retention activities.
Penguin Ocean Leisure Co.
Sales Manager
03.2019 - 02.2020
Job overview
- Managed the sales of excursions and supervise boat crews.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Increased sales revenue by developing and implementing effective sales strategies.
Teleperformance
Customer Service Representative
11.2017 - 01.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally in Korean via calls.
- Responded to customer requests for products, services, and company information.
Freelance Interpreter
Bilingual Interpreter
04.2015 - 06.2018
Job overview
- Reduced potential misunderstandings between parties in legal proceedings through meticulous attention to detail in document translation work.
- Enhanced communication by providing accurate and timely interpretations for clients in various industries.
Education
Guangdong University of Foreign StudiesGuangzhou, Guangdong, China
Bachelor of Arts from Business Chinese
04.2001
Skills
Language skills
Languages
Korean
Native language
Chinese (Mandarin)
Proficient
C2
Spanish
Intermediate
B1
Timeline
Guest Relations Specialist
ÉVASION (Bon Voyage Inc.)
06.2021 - 08.2022
Customer Retention Manager
Concentrix
10.2020 - 05.2021
Sales Manager
Penguin Ocean Leisure Co.
03.2019 - 02.2020
Customer Service Representative
Teleperformance
11.2017 - 01.2019
Bilingual Interpreter
Freelance Interpreter
04.2015 - 06.2018
Guangdong University of Foreign Studies
Bachelor of Arts from Business Chinese
04.2001
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