Sangbin Lee
Jeju
Summary
Leadership trained Front Office Supervisor with scrupulous eye for detail and commitment to big-picture objectives. Adept at cultivating productive and proactive office culture with organized systems and modern processes. Proficient in software implementation and troubleshooting.
Self-motivated supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Office Supervisor
JW Marriott Jeju Resort & Spa
11.2022 - Current
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Coordinated group bookings effectively, catering to unique requirements while optimizing available resources.
- Trained new employees on reservation procedures, ensuring consistency in performance and customer service standards.
Front Desk Agent
Westin Hotel
03.2021 - 03.2022
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
Bachelor - Hotel Management
Youngsan University
Busan 04.2001 -
Skills
Front desk operations
Issue handling
Staff training and development
Reservation management
Guest check-in and check-out
Timeline
Front Office Supervisor
JW Marriott Jeju Resort & Spa
11.2022 - Current
Front Desk Agent
Westin Hotel
03.2021 - 03.2022
Bachelor - Hotel Management
Youngsan University
04.2001 -
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