Sangjin Jung
Seoul,South Korea
Summary
Resourceful dual citizen of the U.S. and South Korea with professional English proficiency and global travel authorization, backed by hands-on experience in overseas EMS dispatches. Coordinates new product introduction (NPI) activities with production teams and stakeholders, ensuring effective launches. Resolves tooling issues through communication and root cause analysis, minimizing downtime. Achieves quality and service targets through planning, issue escalation, and collaboration.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
NPI Engineer
Humax Networks
Seongnam-si, Gyeonggi-do
02.2023 - Current
- Coordinated with production staff to troubleshoot tooling issues, reducing machine downtime and maintaining workflow.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to meet project milestones and enhance overall team performance.
- Volunteered for additional responsibilities, supporting team objectives and enhancing workflow efficiency.
- Achieved service time and quality targets.
- Managed customer complaints through effective communication and problem-solving, ensuring satisfaction and resolution.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
Education
Bachelor of Science - Control and Instrumentation Engineering
Korea University (Sejong Campus)
Sejong-si01-2022
Skills
- NPI coordination
- Tool troubleshooting
- Production support
- Process improvement
- Root cause analysis
- New product launch
- Manufacturing process
- Technical liaison
- Data analysis
- Project coordination
- Deadline management
- Cross-functional collaboration
- Stakeholder engagement
- Problem-solving
- Complaint resolution
- Issue escalation
- Team leadership
- Analytical thinking
- Conflict management
Languages
Korean
Proficient
C2
English
Upper Intermediate
B2
Certification
- English: Upper-Intermediate (OPIc IH - ACTFL)
Interests
- Half-Marathon & Distance Running: Build physical endurance, mental discipline, and goal-oriented mindset
- Global Travel & Cultural Exploration: Develop high adaptability and cross-cultural communication in new environments
Accomplishments
- Completed 3 overseas dispatches, including a 34-day assignment at a Thailand EMS plant, to lead line setup, NPI transfer, and process stabilization.
- Led direct technical communications with overseas EMS counterparts, successfully transferring NPI models to mass production without delays.
- Optimized SMT stencil mask aperture and process conditions, reducing solder short defect rates from 100% to 0% across 2,500 mass production units.
- Resolved RF test failure issues and improved Cpk from 0.8 to over 1.3 through process calibration and data analysis, eliminating false defects.
- Audited vendor tooling specifications and optimized wave soldering carrier JIG orders, resulting in approximately $2,000 in cost savings.
Additional Information
- Military Service: Completed (Republic of Korea Army, Sergeant)
- Driver's License: Category B auto
Timeline
NPI Engineer
Humax Networks
02.2023 - Current
Bachelor of Science - Control and Instrumentation Engineering
Korea University (Sejong Campus)