SANGMI LEE
(sunny)
Seoul
Summary
Experienced in customer service, event management, and team training. Dedicated and service-oriented professional with a strong focus on customer satisfaction. Effective communicator and problem-solver committed to excellence. Proven track record in enhancing customer satisfaction. Seeking a challenging new role to leverage skills and experience for significant impact.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Ticketing and Guest Services Associate
Art Museum
12.2024 - Current
- Managed ticket sales and entry procedures, facilitating a seamless experience for online and offline guests
- Responded to customer inquiries regarding exhibitions, program schedules, and facility use, providing accurate and timely information
- Informed guests about museum policies, including regulations on behavior, protection of artwork, and restrictions on photography and food
- Handled lost and found items and coordinated staffing for the exhibition team to maintain operational flow
VIP Lounge Attendant
Lotte Department store
02.2024 - 12.2024
- Managed and provided exceptional service to VIP clientele, ensuring a luxurious experience
- Maintained cleanliness and organization of the lounge, ensuring a welcoming environment
- Prepared and served beverages and snacks according to customer requests, enhancing satisfaction
- Addressed customer complaints and general inquiries efficiently, maintaining high service standards
- Managed stock for lounge operations and provided support for customer special requests
- Developed and conducted training for new part-time staff on VIP lounge operations and customer service
- Provided constructive feedback to new employees to improve service attitudes and skill proficiency
Customer Service Representative – Gift Desk
Hyundai Department Store
08.2022 - 02.2023
- Responded to inquiries regarding events, providing accurate information and resolving issues promptly
- Informed customers about promotional items and ongoing sales, enhancing their shopping experience
- Managed customer complaints related to gifts and promotions, ensuring swift resolutions
- Oversaw gift inventory control and cash management to maintain operational efficiency
- Promoted department store memberships and successfully attracted new customers
Education
Bachelor - International Language
Shinhan University
Uijeongbu City, Gyeonggi do 02.2019 - 08.2024
Skills
Team Collaboration
Active Listening Proficiency
Effective Multilingual Communication
Analytical Problem Solving
Contacts
86-10-4481-3055, dltkdal0926@naver.com, Changdong 608-181, Seongbuk-gu, Seoul, 01457, Republic of Korea
Multiple Cultures Experience
- Study Abroad, Qingdao, China, 07/01/06, 08/01/09, Study at Qingdao International School for about 4 years
- Exchange Student, Taoyuan, Taiwan, 02/01/23, 02/01/24, Study at Mingchuan University for a year
Timeline
Ticketing and Guest Services Associate
Art Museum
12.2024 - Current
VIP Lounge Attendant
Lotte Department store
02.2024 - 12.2024
Customer Service Representative – Gift Desk
Hyundai Department Store
08.2022 - 02.2023
Bachelor - International Language
Shinhan University
02.2019 - 08.2024
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