Sangrok Moon
Free Lancer
Seoul
Summary
Driven by a results-focused approach, I honed my problem-solving abilities and excellent communication skills at Kt M&s. My tenure there saw me enhancing customer loyalty and streamlining service delivery through agile methodologies and advanced computer skills, significantly contributing to project successes and team collaboration.
Overview
7
7
years of professional experience
Work History
CS Trainee
Kt M&s
08.2007 - 08.2014
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Improved understanding of data structures and algorithms by working on challenging assignments under the mentorship of experienced professionals.
- Contributed to open-source projects as part of the training curriculum, enhancing collaboration skills while giving back to the developer community.
- Collaborated with a team to develop a user-friendly web application for a client, ensuring timely delivery and customer satisfaction.
- Expanded knowledge of database management systems by working on SQL-based projects during the training program.
- Enhanced software development skills by completing various programming projects during the training period.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Liaised with guest bloggers to diversify perspectives and expand topic coverage on the blog platform.
- Facilitated brainstorming sessions with editorial staff to generate fresh ideas for new blog posts.
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
Education
High School Diploma -
Seongdong Technical High School
290 Dasan-ro, Jung-gu, Seoul 04.2001 -
Skills
Decision-making capabilities
Agile Methodology Understanding
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Computer Skills
Keyword Research
Image Editing
Creative Writing
WordPress Proficiency
Problem-solving abilities
Excellent Communication
Team Collaboration
Text Writing
Timeline
CS Trainee
Kt M&s
08.2007 - 08.2014
High School Diploma -
Seongdong Technical High School
04.2001 -
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