Summary
Work History
Education
Skills
Certification
Timeline
Generic

Sang Woo Kwak

IT Planning & Service Management
Seoul,11

Summary

Dynamic IT professional with a friendly demeanor and a strong commitment to teamwork, demonstrated at LS ELECTRIC. Proven expertise in managing IT inventory and standardizing procurement processes, leading to significant cost savings. Adept at fostering collaboration and enhancing operational efficiency, while providing exceptional customer service and technical support.

Work History

IT Planning & Service Management

LS ELECTRIC
Seoul, South Korea
05.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Aided in enforcement of IT policies and procedures, ensuring compliance and security.
  • Managed IT inventory effectively, ensuring adequate resources were available for daily operations.
  • Standardized IT procurement processes, resulting in cost savings and improved vendor relationships.

IT Planning & Management

Soonchunhyang University Medical Center
Seoul, South Korea
04.2020 - 04.2023
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Improved patient intake process, making it more efficient and reducing wait times.
  • Provided basic IT support to office users of desktops, laptops, and devices.

System Development and Management

Mirae Asset Fund Services
Seoul, South Korea
09.2016 - 10.2018
  • Tested and deployed scalable and highly available software products.
  • Approved engineering and project scope documents prior to delivery.
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
  • Designed and developed [Number] computer software web applications.
  • Debugged and modified [Type] software components.

Service Planning

CPMG Corea
Seoul, South Korea
04.2013 - 11.2014
  • Performed patient intake duties, assessments and treatment service planning.
  • Conducted thorough assessments to identify client strengths, needs, preferences, and goals for individualized service planning purposes.
  • Coordinated referrals, service planning and documentation of services for assigned caseload.
  • Collaborated with other ministry leaders to enhance overall service planning, resulting in increased attendance and participation from congregation members.
  • Fostered open communication within the team through regular meetings and progress updates, facilitating a collaborative work environment.
  • Mentored junior developers in best practices for web services management, fostering a culture of continuous learning and growth within the team.

Education

Master - Management of Technology

Sogang University
Seoul, South Korea
04.2001 -

Bachelor - Information Technology

University of Newcastle
NSW, Australia
04.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Certification

Engineer Information Processing

Timeline

IT Planning & Service Management

LS ELECTRIC
05.2023 - Current

IT Planning & Management

Soonchunhyang University Medical Center
04.2020 - 04.2023

System Development and Management

Mirae Asset Fund Services
09.2016 - 10.2018

Engineer Information Processing

05-2015

ITIL Foundation

09-2014

Service Planning

CPMG Corea
04.2013 - 11.2014

Master - Management of Technology

Sogang University
04.2001 -

Bachelor - Information Technology

University of Newcastle
04.2001 -

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Sang Woo KwakIT Planning & Service Management