SangWook Lee

- Managed main KPIs for tool service in repair volume, quality and cost

- Enhanced service level in order lead time, repair activity, quotation and customer complaint.

- Prioritized key projects and collaborated with stakeholders for the better customer experience, sustainability and operational excellence.

- Delivered exceptional repair service to customer within 3 days and monitored daily capability in a timely manner.

- Maintained safety requirement and 5S and implemented LEAN culture.

- Increased efficiency and performance by coaching and managed hiring, training and career development.

- Performed proactive maintenance and repair of Linear Accelerator (Radiology Cancer Treatment)

- Improved customer reliability and productivity with root cause analysis and longer mean time between repair

- Mentored and coached junior engineer and provided technical expertise

- Contributed to reduce repair costs by knowledge sharing and spare parts consumption

- Tested household electrical appliances for CE certificate according to IEC standards

- Advised non-complying factors and verified in CE test report

- Factory inspection and quality assurance check for Public Procurement Service