Summary
Overview
Work History
Education
Skills
Timeline
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Sang Young Chang

Seoul

Summary

Dynamic professional with a proven track record at Ongo Food Korea, excelling in public speaking and guest relations. Renowned for enhancing customer satisfaction through tailored experiences and exceptional communication. Adept at fostering relationships and adapting to diverse needs, ensuring memorable tours that resonate with all participants.

Experienced travel professional with keen ability to deliver engaging and informative tours. Known for strong team collaboration, adaptability to changing needs, and achieving results. Proficient in route planning, historical knowledge, and effective communication. Reliable and personable, ensuring guests have memorable experiences.

Overview

9
9
years of professional experience

Work History

Tour Guide

Ongo Food Korea
07.2016 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
  • Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
  • Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
  • Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.

Teacher

Guro Min Byung Cheol Speaking Works
02.2017 - 08.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.

Education

Bachelor of Science - Industrial Engineering

KAIST (Korea Advanced Institute of Science And Technology)
Daejoeon, Korea
02.2015

Skills

  • Public speaking
  • Presentation skills
  • Exceptional communication
  • Creative solutions
  • Humor and wit
  • Guest relations
  • Proficient in language
  • Effective storytelling
  • Team rapport
  • Cultural awareness
  • Relationship building

Timeline

Teacher

Guro Min Byung Cheol Speaking Works
02.2017 - 08.2020

Tour Guide

Ongo Food Korea
07.2016 - Current

Bachelor of Science - Industrial Engineering

KAIST (Korea Advanced Institute of Science And Technology)

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Sang Young Chang