San Ha Lee
Customer Service
Seoul
Summary
Excellent listening and communication skills with organized and systematic approach. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Smart professional with thorough understanding of english and korean to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
소상공인공단
06.2023 - 12.2023
- Gave consulting service to residents who need financial support from COVID-19
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Closing Store Manager
GolfZone Park In Seoul
01.2024 - Current
- Ensured accurate reporting of daily sales figures, reconciling discrepancies in a timely manner to maintain accurate records.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Overall store operations and management, customer service support
Education
Bachelor of Arts - English Language And Literature
Myongji University
Seoul, South Korea 04.2001 -
Skills
Problem-solving abilities
undefinedTimeline
Closing Store Manager
GolfZone Park In Seoul
01.2024 - Current
Customer Service Officer
소상공인공단
06.2023 - 12.2023
Bachelor of Arts - English Language And Literature
Myongji University
04.2001 -
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