Charlotte Ligot

Food and Beverage, Housekeeping and Guest relations.

• Dealing with clients' contracts
• Payments follow up, invoices check, contracts transfer
• Customer service & support
• Handling guests' complaints.

• Follow up of all bookings for all French-speaking & Luxembourgish market
• Administrative procedures: booking confirmation, follow up, financial, refunds, VISA procedure, upselling, flights, last minute check, predeparture parents and students' meetings, individual meeting, ability to deal with worried customers
• Link between Brussels office and the EF Schools abroad.

• Participated in the opening of the Hotel
• Dealing with all administrative procedures: HR, Invoices check, daily maintenance check, handling guests' complaints, conduct HR schedule, checking issues, handling the cash flow, stock control
• Customer service, Reception and Reservation
• Multi-tasker
• Team Leader, managing the team.

Handling check in & check out.

E-reputation

Reservation requests

Guest complaints

Festival of Cannes VIP guests & organization

Front office procedures- Reservation agent- Concierge