SEHEE PARK
41 Beach Road, Auckland City, Auckland 1010
Summary
With over 3 years of hospitality experience and an outgoing personality, currently working as a Front Office Agent, delivering exceptional guest service and ensuring smooth front desk operations. Proficient in hotel management systems and dedicated to enhancing guest satisfaction, fostering a welcoming atmosphere, and supporting overall operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Office Agent
M Social Auckland
Auckland City
02.2025 - Current
- Greeted guests upon arrival and assist with check-in procedures with welcoming atmosphere by providing friendly customer service.
- Provided concierge services such as making restaurant reservations, arranging transportation, and providing directions to local destinations.
- Responded to guest phone calls and emails, providing accurate information or forwarding to the appropriate department
Bell Desk
Lotte Hotels & Resorts
Seoul
01.2024 - 10.2024
- Welcomed guests upon arrival and provided comprehensive information about hotel services, assisting with check-in and check-out processes
- Offered local insights and recommendations on dining, tourists attractions, and hotel amenities to enhance the guest experience
- Assist and prepare for special guest requests, such as setting up special events in rooms (including deliveries)
Waiter
The Grand by Skycity
Auckland
08.2023 - 01.2024
- Focus on accuracy including take care of customers, keep an eye on the hygiene of the restaurant
- Have ability to maintain clear communication with our team and can successfully collaborate with all of the staff members
- Consistently took accurate orders and communicated effectively with kitchen staff to ensure precise meal preparation.
- Additionally, processed cash and credit card transactions focusing on maintaining-free records
Education
Bachelor of International Hospitality Management -
Auckland University of Technology (AUT)
Auckland01.2023
Bachelor of Hotel Management -
Southern Institute of Technology (SIT)
Invercargill07.2021
Skills
- Communication
- Customer Service
- Organisation and Multitasking
- Problem-Solving
- Teamwork
- Cultural Awareness
References
References available upon request.
Timeline
Front Office Agent
M Social Auckland
02.2025 - Current
Bell Desk
Lotte Hotels & Resorts
01.2024 - 10.2024
Waiter
The Grand by Skycity
08.2023 - 01.2024
Bachelor of International Hospitality Management -
Auckland University of Technology (AUT)
Bachelor of Hotel Management -
Southern Institute of Technology (SIT)
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